THE IDEAL CANDIDATE:The Manager, Return to Vendor (RTV) is a key individual contributor within the Sourcing organization responsible for overseeing the end-to-end RTV process across the company's retail and e-commerce supply chain. This role serves as the primary point of contact for vendor return negotiations, disputes, and recovery, ensuring that defective, excess, and non-conforming merchandise is resolved efficiently and that the company maximizes recovery value. The ideal candidate is highly analytical, a skilled negotiator, and comfortable operating cross-functionally with Merchandising, Quality, Logistics, Finance, and Vendor partners.
RESPONSIBILITIES:RTV Program Ownership- Own and manage the full RTV lifecycle - from claim initiation through resolution, credit receipt, or physical return logistics.
- Establish and maintain a centralized RTV tracking system; monitor open claims, aging balances, and recovery rates.
- Develop and enforce RTV policies, standard operating procedures, and escalation protocols.
- Partner with Buying and Planning teams to identify and prioritize RTV candidates across categories.
Vendor Negotiation & Relationship Management- Lead direct negotiations with vendor partners to secure credits, replacements, or return authorizations in alignment with contractual terms.
- Build and maintain productive vendor relationships while assertively advocating for the company's financial interests.
- Review and interpret vendor contracts and purchase order terms related to returns, defects, and chargebacks.
- Identify recurring quality or compliance issues with vendors and escalate to the Sourcing Director for strategic action.
Cross-Functional Collaboration- Collaborate with the Logistics and Warehouse teams to coordinate physical return shipments, disposition of goods, and inbound/outbound documentation.
- Partner with Finance and Accounts Payable to ensure timely posting of vendor credits and accurate reconciliation of RTV balances.
- Work with the Quality Assurance team to document and report on product defect trends to inform future sourcing decisions.
- Support Buying teams during vendor onboarding to ensure RTV terms and expectations are clearly defined.
Reporting & Continuous Improvement- Produce regular reporting on RTV volume, recovery rate, aging claims, and open liabilities for senior leadership review.
- Identify process gaps and implement improvements to reduce cycle time, increase recovery, and minimize dispute resolution time.
- Benchmark RTV performance against industry standards and recommend best practices.
REQUIREMENTS:- 5+ years of experience in sourcing, procurement, vendor management, or supply chain - with direct RTV, chargeback, or vendor compliance exposure.
- Demonstrated experience negotiating with vendor partners, including knowledge of contract terms, credit processes, and dispute resolution.
- Strong analytical skills with the ability to manage large volumes of data and derive actionable insights.
- Proficiency in Google Sheets; experience with ERP systems (SAP, Oracle, or equivalent) and inventory/order management platforms.
- Excellent written and verbal communication skills with the ability to influence without authority across internal teams and external partners.
- Highly organized with strong attention to detail and the ability to manage multiple open claims and priorities simultaneously.
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
Pay Range
$124,000-$138,000 USD
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
