Date Posted:2026-11-11
Country: United States of America
Location: OT348: SF - SAN FRANCISCO, CA 444 SPEAR STREET, STE 102, SAN FRANCISCO, CA, 94105 USA
Otis Elevator is seeking a
Manager, Repair Operations to lead repair operations across the
Bay Area. In this role, you will oversee a team of approximately
6-10 field mechanics, helping ensure repair work is delivered safely, efficiently, and with a strong focus on quality and customer satisfaction.
This is a hands-on leadership opportunity for someone with strong
technical aptitude, people leadership, organization, and problem-solving skills. You will work across both office and field environments while partnering with the sales team to support repair growth and deliver an exceptional customer experience.
On a typical day you will:- Lead and support a team of approximately 6-10 field mechanics across Bay Area repair operations.
- Promote a strong culture of safety, quality, accountability, and customer service.
- Plan, organize, and coordinate field repair activities to effectively support customer needs and operational priorities.
- Provide leadership, coaching, and technical support to field employees.
- Help resolve customer challenges while maintaining strong relationships with internal and external partners.
- Coordinate manpower, materials, schedules, and repair priorities to support efficient field execution.
- Monitor repair activity and contribute to reducing the existing repair backlog.
- Partner with sales and other business teams to support continued growth.
- Communicate effectively across field, office, customer, and leadership teams.
- Identify opportunities to improve operational efficiency, communication, and overall service delivery.
What you will need to be successful- Elevator service, repair, or modernization experience is preferred, but we are also interested in candidates with strong transferable technical and leadership experience.
- Strong technical aptitude with a practical understanding of mechanical or electrical systems.
- Previous leadership experience with the ability to coach, organize, and support a team of field employees.
- Strong written and verbal communication skills.
- Excellent organization, time management, and follow-through.
- Ability to work through customer challenges and collaborate effectively across teams.
- Strong customer focus with a desire to deliver high-quality service.
- Comfortable working with Microsoft Office and other business applications.
- Ability to work in both office and field environments and travel throughout the Bay Area territory.
Work Authorization:Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.
Benefits: Otis currently provides our colleagues with the following benefits:
- 401(k) plan that includes generous company match and a separate automatic retirement contribution
- Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
- Three weeks paid vacation and paid company holidays
- Paid sick leave - Employee assistance and wellness incentive programs
- Life insurance and disability coverage
- Voluntary benefits, such as legal, pet, home, and auto insurance
- Birth/adoption and parental leave benefits
- Adoption assistance
- Tuition reimbursement program
- Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
Salary Transparency: The salary range for this role is $120,000 to $150,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
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