Qualifications

• 4+ years of experience in SaaS renewals, account management, or commercial ownership.
• 2+ years of direct leadership experience managing customer-facing teams.
• Proven accountability for retention outcomes and forecast accuracy.
• Ability to build relationships across departments like Sales, Customer Success, and Finance.
• Strong analytical skills with experience in revenue forecasting.
• Advanced proficiency in Salesforce, Clari, and other forecasting tools.
• Background in the cybersecurity or enterprise SaaS industry.

Responsibilities

• Lead and develop a team of Renewal Account Managers at various levels.
• Establish expectations for role execution and accountability in renewals.
• Own and improve retention performance and forecast accuracy across the business.
• Guide teams through complex negotiations and customer escalations.
• Collaborate across functions to ensure cohesive renewal execution.
• Maintain operational excellence through accurate reporting and performance monitoring.
• Implement strategies based on renewal health signals and systemic risk identification.

Benefits

• Opportunity for professional development and team leadership.
• Engagement with cross-functional partners in a dynamic environment.
• Possibility to work in a high-impact role within a growing industry.
• Access to modern tools for operational reporting and forecasting.
• Contribute to a team that aligns with Rapid7’s core values and commitment to excellence.