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This position will support the Banfield Pet Hospital locations in the Northeast region (ex: Baltimore, MD; Boston, MA; New York, NY; Philadelphia, PA, etc.). Summary and QualificationsBuild a culture of quality, safety, accountability, compliance, and asset protection. Identify, develop, and execute risk mitigation strategies, creating regional programs, ensuring proactive application of established protocols and regulatory requirements.
Essential Responsibilities and Tasks- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Serve as a business partner to the Regional Leadership and Corporate Risk Management teams, leading and implementing new and complex risk programs, business tasks, and initiatives; managing large portion of regional P&L, revenue, and margin outcomes.
- Work independently to develop and lead implementation of regional and market-based risk programs, ensuring adoption of new policies and programs that drive quality, risk, safety, and compliance improvements.
- Guide hospital associates, regional leaders and CTS partners on matters relating to financial and enterprise risk elements.
- Conduct detailed reviews of Compliance, Controlled Substances, Health & Safety, Waste Management, PetWare invoicing, Revenue Generation, and Cost Reduction (auditing program).
- Develop region and division plans based on metrics and impact review findings, working with key partners to execute corrective action plans and reduce nonconformance in the future.
- Proactively identify complex risks, and vulnerabilities, and develop new solutions and/or process improvements impacting the field, hospitals, associates, pets, and clients.
- Conduct and resolve investigations related to associate-related financial loss and compliance violations while exercising discretion and independent judgement.
- Drive revenue streams through Ancillary Services and APC Outliers resulting in annual revenue growth practice wide.
- Work independently with minimum supervision; singularly responsible for regional risk program strategy, outcome, and application to ensure the results are achieved.
- Identify, develop, and execute risk mitigation strategies based on root cause analysis, creating regional programs designed to reduce loss and waste; deliver financial, regulatory and safety targets for the region through the proactive application of established protocols and regulatory requirements.
- Partner with regional leadership and associate relations to mitigate the risk to associate security and safety in the event of a potential or imminent threat; mentoring the region around specific risk management issues and then building and leading training initiatives to improve safety and security.
- Safeguard the organization from diversion, compliance, and safety risks using investigative techniques, reporting, auditing tools and field visitations.
- In partnership with Field P&O and Health & Wellbeing, ensure the safety of all associates through threat assessment, open-source investigations, physical security deployments, and safety planning.
- Interpret internal and external business risk, adjusting strategy and execution to a ensure safe, legal, compliant, and profitable environment.
- Partner closely with Field and Hospital leadership, Regulatory Compliance, Health and Safety, and Worker's Comp teams.
- Lead and support region through proactive change and creative thinking regarding risk management.
- Participate on Regional Leadership Teams with sharing compliance and risk management results.
- Other job duties as assigned.
Special Working Conditions- Ability to work at a computer for long periods of time.
- Must have mental processes for reasoning, remembering, mathematics, and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
- Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
- Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 25 pounds.
- Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
- The noise level in the work environment is normally moderate.
- Environment where pets are present.
- The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the
Experience, Education and/or Training- Bachelor's Degree (BA/BS) in Business, Finance, Criminal Justice or Legal is preferred.
- 10 years of Multi-Unit Management experience are required, with Asset Protection experience preferred.
- In depth knowledge and expertise in safety, liability and risk management operations is required.
- Expertise in behavioral sciences, change management, teambuilding, effective communication, coaching, feedback, and facilitation related to risk management is required.
- Ability to work in a cross functional team with a proven track record of driving results is required.
- Previous experience in the Veterinary field as a hospital leader or District Manager in a retail environment is preferred.
- Certifications in Interviewing and Interrogations, as well as Behavioral Analysis are preferred.
Salary Range:The pay range for this role is $101,600 - 127,000 - $158, 750
The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, abilities, and education, and may vary depending on location and schedule.
This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received.
BenefitsHere at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits:
- Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
- Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*
- Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*
- Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
- Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
- Company-Paid Short- and Long-TermDisability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.
- Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
- Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
- Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
- Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*
- Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*
- Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
- Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
- Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*
- Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*
- Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*
- Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*
- Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*
- Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*
Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs; Part-time Associates are eligible for those benefits with an asterisk (*).
