Job Title: Manager, Real Estate & Facilities
Job Summary:The Manager, Real Estate & Facilities is responsible for the effective oversight of day-to-day operations at the corporate headquarters and for designing, launching, and managing a scalable national facilities management program for more than 100 field offices across the United States. Serving as the primary point of contact for all facilities-related needs, this role delivers exceptional customer service through a centralized, call-center-style support model. The ideal candidate is a proactive self-starter, highly organized, and skilled in managing complex facilities operations at scale, with strong communication and operational discipline.
Essential Duties and Responsibilities:Headquarters Facilities Management (Kansas City):- Oversee all day-to-day operations of the headquarters facility, including maintenance, repairs, janitorial services, HVAC, electrical, plumbing, furniture, and space management.
- Maintain standards for breakrooms, conference rooms, storage areas, and common spaces.
- Coordinate and manage vendor relationships and performance.
- Ensure a clean, safe, well-maintained, and professional work environment.
- Provide support for internal meetings, events, and executive needs as necessary.
- Manage facilities-related budgets, invoices, and service contracts.
National Facilities Management Program:- Design and implement a centralized facilities management program for 100+ field offices nationwide.
- Serve as the main remote facilities support contact ("call center" model) for all office locations.
- Establish and oversee standardized service delivery processes, preventative maintenance programs, response times, service level expectations, and vendor standards and scopes of work.
- Administer the facilities ticketing/work order system to ensure timely resolution of issues.
- Facilitate coordination with landlords, property managers, and national service providers.
- Centralize facilities support to reduce operational burden on local office staff.
Preferred Education and Experience:Required Qualifications:- 5+ years of experience in facilities management, preferably managing multi-site, national operations
- Demonstrated experience in remote facilities management or call center support environments
- Proven ability to manage vendors and service providers at scale
- Exceptional customer service orientation with strong communication skills
- Highly organized, detail-oriented, and process-driven
- Self-starter who thrives in fast-paced, high-growth environments
Skills:- Experience supporting professional services, financial services, or corporate office environments
- Experience building or scaling a national facilities program
- Strong knowledge of lease administration and landlord coordination
- Budget management and demonstrated success driving cost-saving initiatives
- Ownership mindset with a commitment to follow-through
- Ability to remain calm under pressure and provide service-oriented leadership
- Ability to think and operate at a national scale while executing locally
