Quest Diagnostics

Manager, Quality Assurance

Quest Diagnostics • $75K — $95K *
Lewisville, TX 75067In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Minimum one year of supervisory experience required.
  • Preferred experience in continuous improvement methodologies like Six Sigma.
  • Strong statistical analysis background and proficiency in relevant software applications.
  • Knowledgeable in management and administrative practices related to QA.
  • ASCP International Medical Technologist (MT) certification required.

Responsibilities

  • Supervise and develop QA staff, including hiring and training.
  • Ensure efficient department operations to optimize workflow.
  • Monitor service quality and provide employee feedback, conducting annual reviews.
  • Maintain strong client relations with open-door policy and participation in client interactions.
  • Manage the public health reporting process to regulatory agencies. - Prepare monthly quality reports for the Director of Quality Assurance and Medical Director.

Benefits

  • Open-door policy encouraging communication with clients and stakeholders.
  • Engagement in 'Sales Academy' for professional development opportunities.
  • Emphasis on continuous improvement in quality assurance processes.
Full Job Description
JOB DESCRIPTION

The Quality Assurance Manager directs the training, development, and supervision of departmental personnel; plans and schedules the activities of the department; manages the public health reporting process; assumes the responsibility for the proper application of laboratory policies and procedures; and operates the department on a cost effective basis. The incumbent actively supports and complies with all company and departmental policies and procedures.


JOB RESPONSIBILITIES
  • Provides overall supervision to the technical and administrative staff. Responsible for the selection, retention, training, scheduling, evaluating and counseling of QA employees.
  • Ensures efficient operation of the department to maximize employee utilization and continuous workflow.
  • Monitors quality of service and provides feedback to employees on these activities. Performs annual reviews.
  • Responsible for the maintenance of good client relations. Fulfills public relation responsibilities with an open-door policy to Quest Diagnostics clients and prospective clients. Participation in “Sales Academy” as requested. Participation in preparation and presentation of data to clients as requested.
  • Evaluates problems identified by clients or technical staff.
  • Responsible for the on-going maintenance of the Quality Manual and quality monitors with annual review and summary.
  • Prepares monthly reports to the Director of Quality Assurance and the Medical Director detailing global quality indicators including but not limited to QC, External and Internal Proficiency, Revised reports, Missing specimens, and telephone responsiveness. Proficiency with Quick TAT turn around program in a high priority OJT requirement.
  • Oversight of quality control training to technical employees.
  • Evaluates quality of test performance prior to inspections through internal CAPA and assist with the inspections. Also assists with offsite inspections as required.
  • Manages the public health surveillance process for reporting to regulatory agencies including interfacing with the agencies.
  • Assembles and maintains procedures of Quality Assurance Department.
  • Monitors weekly/monthly DiH2O and autoclave records.
  • Reviews proficiency program submission forms. 
  • Performs other ancillary duties as assigned.

Direct Reports: 3


JOB QUALIFICATIONS

Required Work Experience:

  • A minimum of one year of supervisory experience is required.

Preferred Work Experience:

  • Experience in continuous improvement methodologies (e.g. Six Sigma, Total Quality Management, QMS “Core Practitioner Training”)

Physical and Mental Requirements:

  • Ability to sit and/or stand for long periods of time.

Knowledge:

  • Strong statistical analysis background and knowledge of specific software applications.
  • Knowledge of management, administrative and supervisory practices, with ability to plan and direct QA staff.

Skills:

  • Leadership skills and managerial ability.
  • Ability to effectively communicate both verbally and in writing.
  • Ability to work well independently and under pressure.
  • Ability to deal with sensitive information in a discreet manner.
  • Excellent computer skills, especially in the use of Microsoft Office Suite, and Excel required.

Licenses and Certifications

  • ASCP International Medical Technologist (MT) (Required)
  • Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) (Preferred)

Work Requirements

  • Minimal Travel Required

About Quest Diagnostics

Celera is a healthcare business that uses knowledge of human variability to provide new tests and services to personalize disease management. Their Products business develops and manufactures molecular diagnostic products that are used by hospitals and other clinical laboratories to detect, characterize, monitor and select treatment for disease. They have a distribution agreement with Abbott, through which they develop and commercialize a wide range of molecular diagnostic products, with Abbott serving as the distribution partner.

Quest Diagnostics Careers

Joining Quest Diagnostics means becoming part of a team committed to everyday excellence and innovation in health. As a leading provider of diagnostic insights, Quest Diagnostics offers unparalleled job opportunities in the medical and scientific sectors, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At Quest Diagnostics, you will contribute to a culture that values integrity and accountability, where your work significantly impacts patient health and community well-being. Our diverse team of professionals leverages cutting-edge technology and data to lead advancements in diagnostics and healthcare solutions.

Explore Career Opportunities

Whether you're looking for a position in the lab, a leadership role, or a support function, Quest Diagnostics provides a breadth of opportunities. Our commitment to professional growth includes robust training programs and opportunities for advancement, ensuring that every employee can thrive professionally.

Innovate with Us

Join a team where innovation is at the heart of what we do. At Quest Diagnostics, your skills in science, technology, and beyond can help drive transformation in healthcare services. Our collaborative environment encourages creativity and out-of-the-box thinking to improve patient outcomes and streamline processes.

Internship and Employment Opportunities

Start your career path with Quest Diagnostics through our internship programs or full-time employment opportunities. We are committed to hiring talented individuals who are passionate about building a rewarding career in healthcare. Our internships provide a solid foundation in industry-specific skills and networking opportunities, setting the stage for a successful career.

Benefits and Culture

Quest Diagnostics is dedicated to fostering a workplace where diversity and inclusion are embedded in our DNA. From competitive benefits and wellness programs to diversity training and flexible work arrangements, we ensure our employees have what they need to succeed both professionally and personally.

Leadership and Development

We believe in nurturing leadership skills at every level of the organization. Quest Diagnostics offers various leadership programs designed to help you grow as an influential professional. With continuous learning and development, you can expand your expertise and take on new challenges.

Join Our Team

Search open positions that match your skills and interests. At Quest Diagnostics, we look for driven, curious, and innovative team players who are ready to make a difference. Explore the many facets of our business, from scientific research to client services, and find where you can make your mark.

Stay Connected

Keep up to date with career tips, industry insights, and the latest innovations at Quest Diagnostics. Our careers blog offers valuable information to help you navigate your professional journey effectively.

Job Alert Emails

Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Quest Diagnostics. At Quest Diagnostics, every role has an impact. Embark on your career journey with us and transform the landscape of healthcare through the power of insight.
Learn more about Quest Diagnostics
Size
40,000 employees
Market Cap
$17.8 billion
Industry
Healthcare
Net Income
$1.4 billion
Founded
1959
5 Year Trend
+7.5%
Revenue
$9.4 billion
NASDAQ
DGX
* Ladders Estimates

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