Manager, Project Management

Job Description

Candidates must be able to work in a hybrid capacity from one of our office locations in Troy, MI, or Tempe, AZ.

Managers of Project Management are responsible for ensuring that the team of Project Managers are acting as true advisors to clients on various types of SI and consulting projects. This process involves working closely with internal and external stakeholders, project teams and subject matter experts (SME's) providing leadership and holistic views into cross-business and functional solutions. In addition, this role has oversight of the QWA Data Management function, providing project oversight and QWA ownership of this shared function. This role will maintain a team of 2-10 Project Managers and Data Analysts, performing people management, performance management, and leadership functions.

This role is responsible for the procedures, processes, and team operations regarding the overall project management, project governance, and data management for SI projects. The Manager of these functions is expected to maintain, and where possible, improve the capability of the function and resources within the business.

Additionally, the Manager of Project Management will be responsible for assisting with pre-sales and sales engineering activities. This can include RFP/RFI responses, verbal presentations, and in-person presentations to complete deals. This will also include assisting in transitioning from sales to project phases and advising leadership on capacity management for the team.

This role is end-to-end responsible for project management and governance elements of consulting, research, and thought leadership that go into QWA's products in collaboration with other leaders and managers in the team.

Critically, the QWA business is in a crucial development phase, which requires all new leaders in the organization to be able to think and act independently. Our business requires all managers and above to be true leaders, and own their area of the business, making decisions and acting quickly to resolve problems. As a consulting organization leader, expectations are high for quick results.

Responsibilities

Project Management functions are ultimately responsible for the entirety of QWA engagements within the business. These teams provide oversight and governance throughout our client engagements. Goals with the Project Management and Data teams include leadership and execution coverage across multiple areas:

• Team Leadership
• Thought Leadership
• Solution Governance
• Lead Development for Solutions
• Pre-Sales and Sales Engineering Activities
• Team Planning, Capacity Management
• Assisting with managing relationships with client accounts

The Manager of Project Management functions within the QWA's practices and provides guidance and oversight into:

• Provides project leadership on complex end-to-end enterprise implementations, expansion opportunities and operational program efficiencies
• Oversees and quality checks governance documents
• Analyses clients' business and technical challenges and designs comprehensive solutions that integrate smoothly into customer environments
• Oversees and supports project data collection, modelling and analysis
• Responsible for Project Management documentation quality, including Project Schedules, RAID logs, Decision intake, and any other project governance documentation
• Coordinates & provides in relation to governance conversations with clients, as needed, typically with escalations or critical decision making
• Manages governance documentation creation, evergreening, and maintenance
• Conducts landscape research and analysis supporting project business, understands the industry at a intermediate level and is knowledgeable to be audible-ready to clients on consulting matters
• Provides pre-sales technical support including RFx responses, presenting at BD pitches, conducting solution design, and reviewing contracts as needed for technical and invoicing requirements
• Manages the team of project managers and data analysts, providing leadership, people and performance management.
• Leads learning, training, and continuous improvement within the team.
• Works with other managers/practice leaders on cross-practices projects/initiatives.
• Ability to operate for periods without leadership guidance and ability to make decisions and operate independently

Qualifications

• Eight (8+) years of Project Management experience preferred
• Five+ (5+) years of implementation experience preferred
• Five+ (5+) years of consulting experience preferred
• Three+ (3+) years of people leadership experience preferred
• Bachelor's Degree or equivalent experience
• Multi-National experience preferred
• Expert levels of knowledge of project management tools; Smartsheet, MS Project, etc.
• Intermediate levels of knowledge and understanding of the business domain and environment of non-employee workforce
• Ability to travel up to 20%

Required Skills

• Expert proficiency in creating effective project governance documents
• Advanced knowledge of project management methodologies, including waterfall, and agile/scrum
• Expert consulting, negotiating, communicating, consensus building, influencing, presentation and facilitation skills with both internal and external stakeholders of all levels
• Expert innovator with the ability to think beyond established standards and processes
• Working knowledge of building technology consulting products, i.e., scorecards, heat maps, data flow mapping tools.
• Basic knowledge of technical matters, integration functionality, VMS tools, and other related technologies
• Exceptional leadership experience extending to small teams
• Technical Sales experience including writing RFPs/RFIs, and performing verbal presentations on QWA products
• Moderate understanding of contract structure and standards
• Expert-level ability to communicate highly complex technical information clearly and articulately to all levels and audiences, including client senior leadership
• Thorough knowledge of process modelling techniques and protocols
• Expert-level knowledge of the staffing industry, HR practices, and payroll and accounting processes
• Motivational skills to keep team operating at a high capacity and highly engaged with our business
• Basic understanding of capacity management
• Ability to manage senior client relationships up to and including C-Suite staff
• Expert communication skills, including at least a basic knowledge of practice-standard change management methodologies
• High EQ to manage difficult client scenarios and navigate to good outcomes for our clients
• Independent decision-making skills

Additional Information

Location disclaimer: This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland.