Sallie Mae

Manager, Product Owner

Sallie Mae$108K — $130K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5 years of product management/development experience, successfully delivering products to market.
  • Bachelor's degree in engineering, computer science, business administration, or related field.
  • Proven product ownership experience with accountability for product vision and backlog management.
  • Hands-on experience with AI tools in product management or development contexts.
  • Strong analytical skills with an evidence-based approach to decision-making and prioritization.
  • Excellent communication and interpersonal skills for cross-functional alignment.
  • Strong organizational skills to manage multiple projects simultaneously.

Responsibilities

  • Own the product vision, strategy, and roadmap to meet customer needs and business objectives.
  • Prioritize and refine product backlog, making clear trade-off decisions based on value.
  • Define and execute strategies for product development in alignment with market needs.
  • Implement project management processes to ensure efficient execution and risk mitigation.
  • Serve as the primary decision-maker across cross-functional teams for timely product delivery.
  • Establish success metrics and KPIs to drive product value using data and experimentation.
  • Embed AI technologies into the product to enhance customer experience and decision-making.

Benefits

  • Competitive base salaries.
  • Bonus incentives.
  • Generous PTO, Floating Holidays and 12 Federal Holidays observed.
  • 401k with employer match for financial well-being and retirement support.
  • Comprehensive medical, dental, vision, and additional insurance options.
  • Employer paid short- and long-term disability and basic life insurance.
  • Flexible hybrid working arrangements.
  • Paid parental leave and adoption reimbursement programs.
  • Free access to on-site fitness centers and gym subsidies.
  • Confidential counseling support, health advocacy, and wellness programs.
  • Tuition reimbursement and family scholarship programs.
  • Career development and training opportunities.
Full Job Description

What You'll Contribute:


The Manager, Product Development serves as the product owner for one or more digital lending products-owning the product vision, strategy, and roadmap end to end. This individual is accountable for the value delivered by their product(s), translating customer needs and business objectives into a prioritized backlog and championing outcomes over outputs. A defining expectation of this role is the fluent, hands-on use of AI—both to build smarter, more personalized products and to accelerate how the product team discovers, decides, and delivers. 


What You'll Do:

Own the Product (Product Ownership) 

  • Own the product vision, strategy, and roadmap end to end, ensuring alignment to customer needs, business objectives, and measurable value. 
  • Own, prioritize, and continuously refine the team's product backlog, making clear trade-off decisions on scope, sequencing, and value; write clear user stories and acceptance criteria. 
  • Define and execute product development strategies, ensuring alignment with company objectives, market needs, and customer expectations. 
  • Implement effective project management methodologies and processes to drive efficient project execution, resource allocation, and risk mitigation. 
  • Serve as the primary decision-maker at the development team level, connecting engineering, design, marketing, compliance, and business stakeholders to drive aligned, timely delivery. 
  • Help define and clearly communicate success metrics and KPIs (e.g., adoption, conversion, NPS, cycle time) to the development team to drive value, using data and experimentation to inform the roadmap. 
  • Represent the voice of the customer, conducting discovery, validating problems, and ensuring every release advances a seamless, transparent customer journey.  

Apply AI Across Product Management & Development 

  • Embed AI into the product itself, identifying and prioritizing opportunities to use machine learning, generative AI, and intelligent automation to improve customer experience, personalization, and decisioning. 
  • Use AI to accelerate the product lifecycle, applying AI-powered tools for discovery, backlog refinement, requirements drafting, prototyping, user-research synthesis, and competitive analysis. 
  • Leverage AI-driven analytics to surface customer insights, forecast outcomes, and inform data-driven prioritization and roadmap decisions. 
  • Champion responsible AI adoption on the team—establishing practical guardrails, evaluating model quality and bias, and partnering with risk and compliance to ensure trustworthy, well-governed use. 
  • Stay current on emerging AI capabilities and continuously evaluate how new tools and techniques can raise product quality, team velocity, and innovation capacity.

Lead Delivery & Cross-Functional Execution

  • Partner closely with engineering and design in agile ceremonies to guide delivery from concept through prototyping, testing, and launch—balancing speed, quality, and value. 
  • Provide leadership and guidance to product and delivery talent, fostering a collaborative, AI-forward, high-performance culture. 
  • Monitor product performance and delivery of health, reporting on KPIs and providing regular, executive-ready updates to stakeholders. 
  • Manage risk and drive continuous improvement, ensuring effective prioritization, dependency management, and mitigation across the delivery lifecycle. 

What You Have:

  • 5 years of experience in product management/development, with a track record of successfully owning and delivering products to market.
  • Bachelor's degree in a relevant field, such as engineering, computer science, business administration, or a related discipline.
  • Demonstrated product ownership experience—owning a product vision, roadmap, and backlog and being accountable for delivered value and outcomes.
  • Hands-on experience applying AI tools in a product management or development context (e.g., generative AI, ML-driven features, AI-assisted discovery, prototyping, or analytics).
  • Solid understanding of product development and agile methodologies, with strong backlog management, user-story writing, and user-centered design skills.
  • Analytical, data-driven mindset, with the ability to define metrics, run experiments, and make prioritization decisions grounded in evidence.
  • Excellent communication and interpersonal skills, with the ability to align cross-functional teams and influence across all levels of the organization.
  • Strong organizational skills and attention to detail, with the ability to own multiple priorities simultaneously.
  • Experience delivering AI- or data-powered product features, and familiarity with responsible/ethical AI practices.
  • Product owner or agile certification (e.g., CSPO, PSPO) is a plus.

Feeling your best helps you do your best:Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

  • Competitive base salaries 

  • Bonus incentives 

  • Generous PTO, Floating Holidays and 12 Federal Holidays observed

  • Support for financial-well-being and retirement 401k with employer match

  • Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

  • Employer paid short-term/long-term disability and basic life insurance  

  • Flexible hybrid working arrangements.

  • Paid parental leave and adoption reimbursement programs

  • Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) 

  • Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

  • Tuition Reimbursement and Family Scholarship Programs

  • Career development and training opportunities

About Sallie Mae

Sallie Mae is a publicly traded U.S. corporation that provides consumer banking. Its nature has changed dramatically since it was set up in 1973. At first, it was a government entity that serviced federal education loans. It then became private and started offering private student loans, although at one point it had a contract to service federal loans. The company's primary business is originating, servicing, and collecting private education loans. The company also provides college savings tools such as its Upromise rewards program. It is headquartered in Newark, Delaware.
Learn more about Sallie Mae
Size
2,400 employees
Industry

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