5+ years in mortgage servicing, product management, or operations transformation
Strong grasp of end-to-end mortgage servicing processes
Proven knowledge of MSP functionality and client usage
Ability to pinpoint manual processes and automation opportunities
Experience in developing product strategies and roadmaps
Strong business acumen linking workflow to operational efficiency
Excellent communication and stakeholder management skills
Responsibilities
Own product strategy and execution for Workflow within the MSP DX platform
Leverage servicing expertise to transform manual processes into scalable solutions
Set the roadmap for Workflow capabilities balancing client needs and long-term vision
Define and own the Workflow strategy, translating client pain points into a product roadmap
Identify high-value manual servicing processes for consolidation into workflows
Partner with clients and teams to define requirements for Workflow capabilities
Serve as the subject matter expert on servicing to align workflow solutions with operations
Drive API-enabled initiatives to enhance efficiency and reduce manual effort
Evaluate servicing processes for automation and optimization opportunities
Act as the primary product voice in client engagements and internal discussions
Manage trade-offs across priorities and communicate roadmap decisions clearly
Benefits
Collaborative work environment with cross-functional teams
Opportunity to influence product strategy and client engagement
Access to advanced tools and technologies for workflow automation
Professional development opportunities in product management and servicing
Engagement in high-impact projects that drive operational efficiency
Full Job Description
Job Description
Responsibilities
Own the product strategy and execution for Workflow within the MSP DX platform, enabling clients to complete complex, multi-step servicing activities through a single, streamlined experience
Leverage deep servicing expertise and MSP knowledge to identify manual processes and transform them into scalable workflow-driven solutions delivered through MSP DX and APIs
Set the overarching roadmap for Workflow capabilities, balancing near-term client needs with the long-term vision for digital servicing automation
Define and own the MSP DX Workflow strategy, translating client pain points and business objectives into a multi-quarter product roadmap
Identify high-value manual servicing processes and opportunities to consolidate multiple actions into streamlined workflow experiences
Partner with clients, servicing operations, engineering, and product teams to define requirements and priorities for Workflow capabilities
Serve as the servicing subject matter expert, applying end-to-end servicing knowledge to ensure workflow solutions align with operations realities
Drive API-enabled workflow initiatives that improve efficiency, reduce manual effort, and create consistent servicing experiences
Evaluate current-state servicing processes and recommend automation, orchestration, and optimization opportunities across the servicing lifecycle
Act as the primary product voice for Workflow in client engagements, internal leadership forums, and cross-functional planning discussions
Manage trade-offs across competing priorities and communicate roadmap decisions clearly to stakeholders
Knowledge and Experience
5+ years of mortgage servicing, product management, business analysis or operations transformation experience
Strong understanding of end-to-end mortgage servicing processes and servicing operations
Demonstrated knowledge of MSP functionality and how clients leverage the platform to support servicing activities
Ability to identify manual processes, operational pain points, and opportunities for workflow automation and digital transformation
Experience developing product strategies and roadmaps from concept through delivery
Strong business acumen with the ability to connect workflow capabilities to operation efficiency, client value and business outcomes
Excellent communication and stakeholder management skills with the ability to influence across product, technology, and operations teams
Preferred Knowledge and Experience
Deep familiarity with MSP and related servicing processes
Experience with API-driven solutions, workflow orchestration, or servicing automation initiatives
Understanding of client servicing operating models and common manual workarounds performed outside core systems
Experience leading cross-functional efforts focused on operational efficiency, digital modernization or workflow transformation
