Bachelor's degree or equivalent experience (4 years) in lieu of a degree
Minimum of 7 years relevant experience in product lifecycle or related fields
At least 2 years of people management experience
Strong interpersonal, negotiation, and communication skills
Ability to multitask and meet multiple deadlines
Proficient in advanced Excel, PowerPoint, and Word
Knowledge of legal and regulatory compliance in health insurance marketing
Responsibilities
Oversee Medicare Advantage, Medicare Supplement, and Medi-Cal business areas
Help define the 3-5 year roadmap for Group Medicare Implementation
Act as Subject Matter Expert for Group Medicare End to End implementation
Guide process and system changes for product builds
Coordinate updates with cross-functional teams including Sales and Legal
Support automation of mandated materials
Manage mandated material implementation and communicate results
Lead key projects and share outcomes across the organization
Benefits
Hybrid work model with in-office collaboration two days a week
Flexibility for employees living over 50 miles from the office
Opportunities for professional development and leadership growth
Engagement in cross-functional teams and projects
Supportive work environment focused on performance enhancement
Full Job Description
Job Description
Your Role
The Product Lifecycle team drives Sr. Markets product cycle implementation, regulated material development, change management, filing, and mandates. The Manager will report to the Director. In this role you will manage, and update regulated member and/or broker materials according to our mandated requirements and customer experience for accurate and timely delivery of regulated or member facing communications.
Responsibilities
Your Work
In this role, you will:
Oversee the following business areas: Medicare Advantage (Individual & Group), Medicare Supplement, and Medi-Cal
With support from the Director, help determine the 3-5-year roadmap for Group Medicare Implementation, team structure, and accountabilities
Function as Subject Matter Expert for planning Group Medicare End to End implementation.
Guide requirements and execution of process and system changes supporting cycle and non-standard product builds
Coordinate policy and process updates with cross-functional partners including Sales, Product, Network, Legal, and Configuration teams
Support opportunities to automate mandated materials
Be responsible for successful mandated material implementation including technical and artistic phases, materials, and vendor service agreements are completed and results are communicated to management and team members
Be responsible for managing key projects and ensuring outcomes are shared across the organization setting operational initiatives and assignments on a weekly basis
Participate in cross-functional and project teams developing and implementing new marketing strategies, processes, and tools
Be responsible for making improvements and modifications to operating policies to enhance performance of the department
Qualifications
Your Knowledge and Experience
Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
Requires at least 7 years prior relevant experience
2 years prior people management experience gained as a team leader, supervisor, project/program manager, or manager of contingent workers
Strong interpersonal, negotiation and communications (verbal, written & presentation) skills
Ability to multitask with multiple deadlines and/or milestone requirements
Good analytical and quantitative skills with ability to use advanced features of Excel, PowerPoint and Word
Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution, work organization, risk management and delegation
Knowledge of legal, brand and regulatory compliance requirements for marketing health insurance plans
Demonstrated leadership ability to lead direct reports and/or facilitate cross-functional marketing or project teams
Hybrid
This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.
Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.
Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.
About Blue Shield Of California
Blue Shield of California is a not-for-profit health plan provider that has been providing Californians with access to high-quality healthcare for over 80 years. The company offers a range of health insurance products and services to individuals, families, and employers. Blue Shield of California is committed to improving the health and wellbeing of its members and the communities it serves. The company is also committed to sustainability and has implemented a number of initiatives to reduce its environmental impact.
