Manager of Integrations & Training to lead the successful onboarding and operational integration of dental practices into the collective. This role combines project management, software implementation, operational training, and leadership to ensure seamless practice transitions while driving efficiency and consistency across the organization.
The ideal candidate has extensive experience with dental practice management systems (PMS), exceptional training skills, and a passion for helping teams succeed.
Key Responsibilities- Lead the planning and execution of practice management software conversions and data migrations.
- Coordinate with internal teams, vendors, and practice staff to ensure successful implementations.
- Train front office teams on patient registration, scheduling, insurance verification, co-pay collection, billing, financing options, membership plans, and daily closing procedures.
- Develop and deliver engaging training programs, documentation, and ongoing educational resources.
- Provide advanced support and training in Open Dental, including:
- Income transfers
- Allocating payments and adjustments
- Allocating unearned income
- Patient and insurance refunds
- Posting insurance bulk and single payments
- Posting insurance take backs
- Correcting accounts after month-end lock
- Insurance processing and account reconciliation
- Provide advanced support and training in Eaglesoft, including:
- Allocating payments and adjustments
- Patient and insurance refunds
- Posting insurance take backs
- Account reconciliation
- Provide ongoing support and assistance to practice staff post-implementation by addressing questions, troubleshooting issues, and providing additional training as necessary.
- Monitor project timelines, troubleshoot implementation issues, and provide post-go-live support.
- Collaborate with leadership to improve operational workflows and drive practice performance.
- Supervise integration and training team members as assigned.
Requirements- Bachelor's degree in Business Administration, Healthcare Administration, or a related field (or equivalent experience).
- 10 years of billing, check posting and A/R experience.
- Extensive experience with Open Dental, Eaglesoft and Denticon software.
- Strong knowledge of dental front office operations, revenue cycle management, and practice workflows.
- Proven experience managing software implementations, integrations, and training programs.
- Excellent project management, communication, presentation, and leadership skills.
- Ability to manage multiple projects in a fast-paced environment.
- Willingness to travel as needed.
Benefits- Competitive salary based on experience and qualifications
- Comprehensive benefits package including medical, dental, and vision coverage
- Paid time off, holiday pay and California sick pay
- Retirement savings plan (401k) with employer match for eligible employees
- Supplemental benefits, flexible spending and health savings account options
- Pay range for this position is $85k-$105k depending on experience
