Aramark

Manager, Process Improvements & Project Management

Aramark • $90K — $110K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in process improvement, project management, or HR operations, with 2 years leading improvement projects directly.
  • Six Sigma Black Belt certification from a recognized program is preferred.
  • Demonstrated project management experience with a strong delivery track record.
  • Advanced skills in PowerPoint and Excel, including dashboards and pivot tables.
  • Strong written communication skills for clear, field-ready documentation.
  • Ability to work independently and engage with senior stakeholders with minimal oversight.

Responsibilities

  • Lead process improvement projects across HR Operations, guiding them from problem definition to successful implementation.
  • Utilize Lean/Six Sigma methodologies to streamline HR processes, focusing on efficiency and quality.
  • Manage and report on cross-functional projects aligned with HR Strategy portfolios.
  • Evaluate and prioritize incoming project requests from HR Operations and Business Partners.
  • Document and standardize HR processes through practical SOPs and guides.
  • Facilitate workshops with staff and partners to identify challenges and collaboratively develop solutions.

Benefits

  • Flexible work environment with opportunities for remote work.
  • Professional development and training opportunities available.
  • High visibility and impact working closely with HR leadership.
  • Access to resources and tools that directly benefit daily operations.
Full Job Description
Manager, Process Improvements & Project Management

Requisition #: 682169

Location: Philadelphia, PA, US

Career Area: Corporate + Field Support
Information at a Glance

Job Description

HR Operations is scaling its process improvement and project management. This role drives the operational backbone of that work, turning strategy into structured projects, standardizing how HR measures and improves its own processes, and giving field HR and managers tools that actually work day to day.

This is an individual-contributor role with high visibility to HR leadership. You'll report to the Director of HR Operations & Strategy and work across US HR Operations and HR Business Partners to close process gaps, run improvement projects end to end, and build the discipline (metrics, documentation, governance) that helps HR operate.

Job Responsibilities

  • Lead process improvement projects across HR Operations, Talent Acquisition, and Employee Relations - from problem definition and root-cause analysis through pilot, measurement, and standard-work handoff.
  • Apply appropriate Lean/Six Sigma methodologies (DMAIC, process mapping, root cause analysis) to reduce cycle time and error rates in HR transactional and case-management processes (e.g., HR call center intake, I-9/E-Verify compliance workflows, offer/onboarding processing).
  • Manage cross-functional projects on a defined cadence - charters, milestones, gate reviews, and stakeholder reporting - for initiatives tied to the FY27 HR Strategy portfolio and other HR Ops priorities.
  • Support the project intake process for HR Operations - evaluating incoming requests from US HR Operations and HR Business Partners scoping and prioritizing against capacity, and routing approved work into the active project pipeline.
  • Document and standardize processes - writing SOPs, job aids, and manager-facing guides that hold up in the field, not just in a binder.
  • Facilitate improvement workshops and focus groups with HR Ops staff, field HR, and business partners to surface friction points and co-design fixes.


Qualifications

  • 5+ years in process improvement, project management, or HR operations, with at least 2 years leading improvement projects directly (not just supporting them).
  • Six Sigma Black Belt certification strongly preferred, particularly one earned through a corporate program at an organization with a well-established Six Sigma track record. Certifications from ASQ, IASSC, or an equivalent university/professional-body program will be considered. Internally-issued or vendor "belt" certificates lacking this kind of credible backing will not be considered equivalent.
  • Demonstrated project management experience - PMP or equivalent formal training preferred, but proven delivery track record on cross-functional projects is the bar, not the credential alone.
  • Advanced PowerPoint skills and Excel skills (formula-driven trackers, dashboards, pivot-based reporting) required.
  • Strong written communicator who can produce field-ready, plain-language documentation - not academic process theory.
  • Comfortable operating with a director as your primary stakeholder and driving your own project pipeline with minimal day-to-day oversight.

Preferred
  • Prior experience supporting a large, distributed, field-heavy workforce (multi-site services, hospitality, retail, or similar operating environments).
  • Experience with sprint-based or Agile-adjacent project cadences (charters, gate reviews, WIP limits) in a corporate function.


About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ

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