Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience.
5+ years of Human Resources experience, particularly in multi-unit retail environments.
Strong background in employee relations and investigations.
Proven ability to influence and coach leaders across various organizational levels.
Experience with workforce metrics and data-driven decision-making.
Knowledge of employment laws and compliance regulations.
Excellent analytical, communication, and problem-solving skills.
Willingness to travel 25-50% within assigned retail markets.
Responsibilities
Partner with Regional and District Leaders to align people strategies with business objectives.
Analyze workforce metrics and develop dashboards to identify staffing and retention opportunities.
Support leaders in assessing talent risks and organizational challenges.
Guide managers on employee relations issues and conduct workplace investigations.
Coach field leaders on performance management and talent development.
Collaborate with Talent Acquisition to develop effective hiring strategies.
Foster an inclusive culture and implement employee engagement initiatives.
Benefits
Health, dental, vision, and ancillary benefits.
401(k) with company incentive savings plan.
10 company holidays annually.
Discretionary time off policy.
Career growth and advancement opportunities.
Clothing discount plus semi-annual gift card allotment.
Full Job Description
Description
About The Role
The Manager, People & Culture Business Partner - Retail serves as a strategic partner to retail field leadership, supporting the achievement of business objectives through effective people strategies. This role partners closely with Regional, District, and Store Leaders to drive employee engagement, leadership development, workforce planning, talent management, and employee relations initiatives across a multi-unit retail organization.
What You'll Do Field Business Partnership
Partner with Regional and District Leaders to support people strategies, sales growth, operational excellence, and customer experience objectives, serving as a trusted advisor on employee engagement, talent management, organizational effectiveness, workforce planning, and organizational change initiatives.
Analyze workforce metrics, turnover trends, engagement data, and labor insights, while developing and maintaining workforce dashboards and talent scorecards to identify opportunities and support staffing, retention, succession planning, and leadership development efforts.
Partner with leaders to assess talent risks, organizational challenges, and workforce needs across assigned markets, providing recommendations and support for workforce transitions, restructures, and other organizational changes.
Employee Relations
Provide guidance and support to managers on employee relations matters, including performance concerns, corrective actions, workplace investigations, policy interpretation, and conflict resolution.
Conduct investigations related to employee complaints, policy violations, and workplace concerns while promoting consistent and fair application of company policies and employment practices.
Partner with Legal and HR leadership on complex employee relations issues and risk mitigation strategies.
Performance & Leadership Development
Coach and develop field leaders on leadership effectiveness, performance management, employee engagement, and talent development through succession planning processes to identify high-potential talent and development opportunities.
Identify leadership development opportunities and partner with Learning & Development to enhance management capabilities.
Drive accountability for leadership expectations and performance standards across assigned business groups while supporting annual performance reviews and talent assessments.
Talent Management & Workforce Planning
Partner with Talent Acquisition and field leaders to develop hiring and workforce planning strategies that ensure stores are staffed with qualified talent while proactively identifying staffing challenges, future talent needs, and workforce risks.
Monitor recruiting effectiveness, staffing levels, turnover trends, retention metrics, and talent gaps to support data-driven workforce decisions.
Support succession planning and internal mobility initiatives to strengthen leadership pipelines and ensure long-term talent readiness across retail locations.
Employee Engagement & Culture
Partner with leaders to foster an inclusive, engaging, and high-performing culture, championing company values, culture initiatives, and employee recognition programs.
Analyze engagement survey results and support action planning initiatives.
Develop and implement retention strategies focused on reducing turnover and increasing employee satisfaction.
What You'll Bring
Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience.
5+ years of Human Resources experience, including direct support of multi-unit retail.
Strong employee relations and investigation experience.
Demonstrated ability to influence and coach leaders at multiple organizational levels.
Experience utilizing workforce metrics and business data to support talent and operational decision-making.
Knowledge of federal, state, and local employment laws, including wage and hour regulations, with the ability to ensure compliance with employment legislation and company policies and procedures.
Strong analytical, communication, and problem-solving skills.
Ability to travel 25-50% within assigned retail markets, including store visits, leadership meetings, and business reviews.
What You'll Get
Competitive compensation
Health, dental, vision, and ancillary benefits
401(k) with company incentive savings plan
10 company holidays annually
Discretionary time off policy
Career growth and advancement opportunities
Clothing discount plus semi-annual gift card allotment
