OverviewThe Manager of Partner Engagement and Performance Improvement works closely with assigned partner organizations, facilitating their success if value-based care initiatives. This role is responsible for the engagement and performance of provider partners; the development and implementation of value-based payment, quality improvement, and other population health strategies; monitoring of partner performance metrics and key performance metrics related to implemented population health strategies; and coaching partners on improving performance.
The Manager may also supervise Program Associates or Program Coordinators on the team.
Responsibilities- Cultivate strong relationships with assigned partner organizations, serving as the primary point of contact for communication and collaboration.
- Collaborate with internal teams to understand the unique needs of each partner organization and tailor engagement strategies accordingly.
- Participate in meetings at partner sites and follow up on action items from those meetings.
- Continuously assess level of partner engagement and develop remediation plans when engagement is low.
- Performance Data Monitoring and Sharing:
- Regularly monitor and analyze performance data for partner organizations, providing actionable insights to drive improvement in key performance indicators.
- Develop and implement effective communication strategies to share performance data with partners, fostering transparency and accountability.
- Support data retrieval and reporting from partner sites.
- Lead the onboarding process for new partner organizations, ensuring a smooth transition into value-based care and population health initiatives.
- Develop and deliver training programs to enhance the value based care capabilities of partners.
- Identify and connect practices with relevant resources, tools, and support services to enhance their ability to deliver value-based care.
- Collaborate with internal and external partners to ensure practices have access to the necessary resources for success.
- Implementation of Population Health and Performance Improvement Strategies:
- Work collaboratively with practices to design and implement performance improvement strategies aligned with value-based care goals.
- Provide ongoing support and coaching to practices in executing and sustaining effective improvement initiatives.
- Collaborate with internal teams to design and implement targeted approaches and programs to support value-based care and population health goals
- Report and Material Development:
- Participate in the development of reports, presentations, training collateral, and other materials in support of team activities and initiatives.
- Ensure that communication materials are accurate, compelling, and aligned with organizational messaging.
- Supervision of Team Members:
- Supervise and provide leadership to program associates and coordinators within the team.
- Foster a collaborative and supportive team environment, ensuring effective delegation and coordination of responsibilities.
QualificationsEducation:
Master's degree in public health, public administration, health services administration, business, or related fields
Experience:
- Minimum 4 years of experience in the healthcare sector. Experience with quality improvement and ambulatory care services preferred.
- Minimum of 2 years of project management experience.
- Experience with implementing change efforts within healthcare organizations.
- Experience with health IT and electronic medical records preferred.
Skills:
- Proficiency in establishing and maintaining key relationships.
- Excellent interpersonal, problem-solving, decision-making and judgment skills.
- Managerial and supervisory skills.
- Advanced skills in Microsoft Office and technology systems.
- Comfortable with data analysis and interpretation.
- Excellent written and verbal communication skills.
- Comfortable with public speaking and presenting.
- Strong project management and organizational skills.
- Knowledge of Value-Based Care and Value-Based Programs (VBC/VBP), Patient-Centered Medical Home standards or Advanced Primary Care (APC) standards, Accountable Care Organizations, physician incentive programs, and other healthcare reform efforts.
Pay RangeUSD $80,000.00 - USD $90,000.00 /Yr.
