Qualifications
Responsibilities
Benefits
Job Description
A bit more about this role:
The Complex Care Department is at the heart of this goal: we are a highly collaborative, multidisciplinary team of physicians, nurse practitioners, case managers, social work care managers, community health workers, and outreach coordinators united by our mission to build a better care delivery system for Devoted’s most complex members. Through a mixture of in-home and virtual interventions, we provide whole-person clinical, social and logistical support for patients with complex chronic conditions, frail elders, and patients at high risk of hospital admissions. Our outreach team plays the vital role of program ambassador, resourceful connector, and scheduling logistics maestro, working in close partnership with the rest of our multidisciplinary team to ensure we’re treating each patient as we would our own family.
The Manager of Outreach and Engagement position is an amazing opportunity for a super energetic, detail-oriented servant leader & advocate, a creative problem solver who inspires & enables those they lead by deeply understanding their team’s day-to-day reality, and continuously anticipates & demolishes barriers to individual & program-wide success. As a manager, you will directly supervise outreach coordinator supervisors and will be responsible for the performance of the Complex Care Outreach team. You will work closely with Complex Care Department leadership, frontline managers for interdisciplinary roles, our non-clinical trainer, and cross-functional teams across Devoted Medical to optimize outreach and engagement workflows across Complex Care. This includes playing a critical role in team growth planning, conducting audits and tracking team performance, and providing thoughtful feedback to the supervisors with guidance on process improvement to the Complex Care leadership team. This role is both a people leader and an operator. You'll coach and develop our continuously growing team, and you'll own the operational engine behind it: analyzing performance, refining workflows, and making daily operations run smoothly across the Complex Care programs.
Your responsibilities and impact will include:
Required skills and experience:
Desired skills and experience:
Salary range: $73,000 - $98,000 annually
#LI-REMOTE
The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:
Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....
*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
Our team will look into this right away.
