About the RoleThe Manager, Operations, Corporate-Owned Centers supports the performance, consistency, and continued growth of the EWC's corporate-owned center portfolio. This role translates operational priorities into practical tools, routines, and action plans; coordinates cross-functional initiatives; and uses business insights to help field leaders improve execution and center performance. The Manager partners closely with Corporate-Owned Center leadership, District Managers, and corporate functions to identify opportunities, remove barriers, and ensure initiatives are implemented consistently across the portfolio.
A Day in the LifeOperational Standards & Continuous Improvement
- Develop, refine, and implement standard operating procedures (SOPs), playbooks, tools, and field resources that improve consistency, scalability, and ease of execution.
- Ensure operational processes are practical, field-friendly, and aligned with business priorities and the guest experience.
- Evaluate operational workflows, identify recurring barriers, and recommend scalable solutions based on business impact, urgency, and feasibility.
- Establish operating cadences, accountability mechanisms, and follow-up routines that support sustained performance improvement.
Field Execution, Audits & Safety
- Partner with District Managers to drive consistent execution of priority operational initiatives across corporate-owned centers.
- Conduct center visits, operational audits, and assessments to evaluate execution, safety, regulatory compliance, and adherence to EWC standards.
- Analyze audit findings and field observations, identify trends and root causes, and partner with field leaders to implement and track action plans.
- Lead initiatives that strengthen safety practices and reinforce accountability for operational excellence across the corporate-owned center portfolio.
Acquisitions & New Corporate-Owned Centers
- Support operational due diligence and readiness planning for potential acquisitions by assessing current practices, identifying gaps and risks, and documenting integration requirements.
- Develop and manage operational integration plans for acquired centers, including key milestones, owners, dependencies, communications, and measures of success.
- Coordinate Day 1 readiness and post-close integration with cross-functional and external stakeholders.
- Lead the transition with local field leaders of acquired centers to EWC's operating standards, systems, tools, programs, and performance expectations while accounting for local business needs.
- Support new corporate-owned center openings by coordinating operational readiness, field leadership preparation, training, supplies, systems, and launch activities.
- Conduct post-opening and post-acquisition assessments, track unresolved issues, and drive follow-up actions through stabilization.
- Capture lessons learned and continuously improve opening and acquisition-integration playbooks.
Field Capability & Partnership
- Build strong working relationships with District Managers and Center Managers to understand operational needs and ensure solutions are practical for the field.
- Facilitate structured problem-solving and cross-market sharing of effective practices.
- Support the development and execution of training and enablement initiatives for field leaders; reinforce operational standards and best practices through field-based guidance and followup.
- Partner with L&D and HR to identify capability gaps and implement scalable solutions while maintaining clear ownership of formal training and people-development programs.
Cross-Functional Projects & Communications
- Lead cross-functional projects tied to operational priorities, including developing project plans, timelines, roles, dependencies, success measures, and accountability structures.
- Serve as an Operations liaison to cross-functional partners and external vendors on initiatives affecting corporate-owned centers.
- Clarify field requirements, coordinate testing and implementation, and ensure cross-functional solutions are operationally sound.
- Prepare clear recommendations and leadership updates that communicate priorities, progress, risks, decisions needed, and business impact.
- Partner with Operations leadership to translate monthly priorities, promotions, and sales driving initiatives into clear field communications and execution plans.
- Coordinate recurring corporate-owned center meetings, including soliciting agenda topics maintaining meeting invitations and materials, documenting decisions, and tracking follow-up actions.
- Support annual planning, budgeting, target-setting, and other portfolio-wide planning processes in partnership with Operations and Finance leadership.
What Sets You Apart
- Strong knowledge of multi-unit operations, field execution, operating standards, and location level performance drivers.
- Business and financial acumen, including the ability to understand center-level P&L drivers and connect operational actions to business results.
- Strong project-management skills, including the ability to establish clear plans, manage dependencies, maintain accountability, and deliver multiple initiatives on time.
- Ability to analyze quantitative and qualitative information, identify trends and root causes, and translate findings into practical recommendations.
- Excellent written, verbal, facilitation, and presentation skills, with the ability to tailor communications for field leaders, cross-functional partners, and executives.
- Ability to influence without direct authority, navigate competing priorities, and build credibility across field and corporate teams.
- Strong judgment, problem-solving ability, attention to detail, and follow-through in a fast-paced and evolving environment.
- Ability to create simple, scalable, and field-friendly processes that balance consistency with operational practicality.
- Ability to travel regularly to corporate-owned centers and work outside standard business hours when operational needs require.
- Ability to travel up to 50% of the time.
Education and Experience
- Bachelor's degree in Business, Operations, Retail Management, Hospitality, or a related field preferred; equivalent experience may be considered.
- 5+ more years of progressive experience in multi-unit retail, hospitality, beauty, wellness, or another consumer-service environment.
- Experience leading operational projects across multiple locations, including process improvement, new openings, integrations, or operational audits.
- Demonstrated ability to partner cross-functionally, implement standardized processes, and use operational data to improve execution and business performance.
- Proficiency with Microsoft Office; experience with project-management or business-intelligence tools preferred.
*This role is not eligible for Visa Sponsorship*
