SYNNEX Corp

Manager, Operations Program Management

SYNNEX Corp • $100K — $130K *
Fremont, CA 94536In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Operations Management, Supply Chain, or related field.
  • 5+ years of experience in Manufacturing Operations, Program Management, or related fields.
  • 2+ years of team leadership experience.
  • Strong understanding of manufacturing operations and supply chain processes.
  • Excellent communication skills, both verbal and written.
  • Proficient in analytical and problem-solving techniques.

Responsibilities

  • Lead and develop a team of Operations Program Managers.
  • Establish operational best practices and reporting structures.
  • Serve as the senior point of contact for customer operational reviews.
  • Oversee execution from customer orders through to shipment.
  • Drive alignment across various operational teams.
  • Manage operational commitments, including forecasts and shipment schedules.
  • Lead efforts to identify and resolve operational issues.

Benefits

  • Opportunity to lead strategic operations within a fast-paced environment.
  • Professional development and coaching for team leaders.
  • Engagement with cross-functional teams across the organization.
  • Focus on customer relationship management and operational excellence.
Full Job Description
Position Summary

We are seeking an experienced Manager, Operations Program Management to lead a team of Operations Program Managers supporting strategic data center infrastructure customers. This role serves as the primary operational leader responsible for driving execution from customer demand through manufacturing, fulfillment, and shipment.

The ideal candidate will have a strong background in manufacturing operations, supply chain, engineering, or program management, combined with exceptional customer-facing communication skills. This leader will oversee a team responsible for coordinating cross-functional activities, managing customer commitments, driving issue resolution, and ensuring successful execution of server and rack production programs.

The successful candidate must be capable of operating in a fast-paced environment, influencing cross-functional teams, managing escalations, and building strong customer relationships while delivering operational excellence.

Key Responsibilities

Team Leadership
  • Lead, coach, and develop a team of Operations Program Managers supporting complex customer programs.
  • Establish operational mechanisms, reporting structures, and best practices to drive consistent execution.
  • Set priorities, monitor performance, and ensure achievement of operational objectives and customer commitments.

Customer Program Management
  • Serve as the senior operational point of contact for assigned customer accounts.
  • Lead customer operational reviews, business updates, and escalation discussions.
  • Ensure clear communication of operational status, risks, mitigation plans, and delivery commitments.

Manufacturing & Operations Execution
  • Oversee program execution from customer forecast and purchase order receipt through manufacturing, fulfillment, and shipment.
  • Drive alignment across Manufacturing Operations, Supply Chain, Planning, Engineering, Quality, Logistics, and Sales Operations.

Commitment & Delivery Management
  • Own operational commitment processes including forecast commitments, purchase order commitments, and shipment schedules.
  • Drive execution against customer demand plans and production targets.
  • Monitor key performance indicators and implement corrective actions when performance deviates from plan.

Issue Resolution & Escalation Management
  • Lead cross-functional efforts to identify, prioritize, and resolve operational issues impacting customer commitments.
  • Drive root cause analysis and corrective actions for recurring operational challenges.
  • Escalate critical risks appropriately while maintaining customer confidence and transparency.

Operational Excellence
  • Develop and implement KPIs, dashboards, and reporting mechanisms to improve visibility and decision-making.
  • Identify process improvement opportunities to enhance efficiency, scalability, and customer satisfaction.

Qualifications

Required
  • Bachelor's degree in Engineering, Operations Management, Supply Chain, Industrial Engineering, Manufacturing Engineering, Business, or related field.
  • 5+ years of experience in Manufacturing Operations, Program Management, Supply Chain, Operations Management, or related disciplines.
  • 2+ years of experience leading teams or managing direct reports.
  • Strong understanding of manufacturing operations, production planning, supply chain processes, and fulfillment operations.
  • Experience leading cross-functional teams and driving execution across multiple organizations.
  • Excellent verbal, written, and executive-level communication skills.
  • Strong analytical and problem-solving capabilities.
  • Ability to manage multiple priorities and operate effectively under pressure.

Preferred
  • Bachelor's or Master's degree in Engineering or Management.
  • Experience in server, rack, data center, electronics, or high-volume manufacturing environments.
  • Experience supporting hyperscale cloud or enterprise customers.
  • Knowledge of forecasting, capacity planning, production scheduling, and logistics operations.
  • Lean Manufacturing, Six Sigma, PMP, or related certifications.
  • Experience developing operational dashboards, KPIs, and business reporting mechanisms.

About SYNNEX Corp

SYNNEX Corporation is a business process services company that provides services in distribution, contract assembly, and global business services. The company operates in two segments, Distribution Services and Global Business Services (GBS). The Distribution Services segment distributes computer systems, peripherals, system components, software, networking equipment, and complementary products to various customers, such as value-added resellers, system integrators, and retailers, as well as provides assembly services to original equipment manufacturers (OEMs), including integrated supply chain management, build-to-order, and configure-to-order system configurations, materials management, and logistics. The GBS segment offers various services comprising customer management, software development, web hosting, hosted software, domain name registration, and back-office processing. This segment delivers its services through voice, chat, Web, email, and digital print. It also sells products complementary to these service offerings in China. In addition, SYNNEX Corporation offers various financial services, including net terms, third party leasing and floor plan financing, letters of credit, and arrangements to collect payments directly from the end-user; online services; and marketing services, as well as technical support services consisting of pre and post-sales support. The company serves resellers, retailers, and OEMs located worldwide. SYNNEX Corporation, formerly known as SYNNEX Information Technologies, Inc., was founded in 1980 is headquartered in Fremont, California.

SYNNEX Corp Careers

Join the vibrant team at SYNNEX Corp, a leading provider of IT distribution and customer care outsourced services, where innovation meets exceptional leadership, and diversity thrives. As a powerhouse in the technology sector, SYNNEX Corp offers unparalleled job opportunities aimed at fostering professional growth and dynamic career paths.

Work You’ll Do

At SYNNEX Corp, you will engage in meaningful work that directly impacts our company and customers while working alongside some of the brightest minds in the industry. Our diverse team at SYNNEX is dedicated to excellence, innovation, and leadership in the digital landscape. Here, your career will flourish as you become part of a culture that values your skills and aspirations.

Innovative Careers

Start your journey with SYNNEX as we transform the tech world through strategic leadership and innovative solutions. We offer a variety of positions, from customer support to high-level management roles, ensuring that your career path is aligned with your professional goals and personal development.

Internship Programs

Kickstart your career with a SYNNEX internship. Our internships provide invaluable workplace experience, offering a glimpse into the dynamic tech industry and a chance to develop essential skills that will aid your professional growth. Interns at SYNNEX Corp are considered integral members of our team, contributing to real projects and gaining hands-on experience.

Grow With Us

SYNNEX is committed to the growth of our employees and our company. We provide robust training programs, including leadership development and diversity training, to ensure that every team member can reach their full potential. Our supportive culture advocates for continuous learning and development, helping you to advance your career while contributing to our collective success.

Benefits and Culture

Choosing to work at SYNNEX means opting for a career that comes with competitive benefits and a workplace culture that promotes balance and well-being. Our comprehensive benefits package includes health, vision, and dental insurance, employee wellness programs, and flexible working arrangements. At SYNNEX, we celebrate diversity and strive to create an inclusive environment where everyone is respected for their unique contributions.

Join Our Team

Explore the job opportunities at SYNNEX Corp today and find the position that matches your skills and passions. We are continuously hiring and looking for ambitious, curious, and innovative professionals to join our team. Whether you are starting your career or looking to take it to the next level, SYNNEX provides the resources and global platform to achieve your goals.

Stay Connected

Keep up to date with the latest at SYNNEX by following our careers blog. Gain insights from industry leaders, stay informed about new job openings, and learn about the cutting-edge innovations at SYNNEX. Personalize your job search and receive alerts tailored to your career preferences.

Networking and Professional Development

At SYNNEX, networking and professional development are part of our DNA. Connect with leaders and peers within the company through various networking events, workshops, and seminars. Enhance your resume, sharpen your interview skills, and build relationships that will aid your career growth.

Explore Careers at SYNNEX Corp

Your future at SYNNEX Corp is limited only by your imagination and drive. With a commitment to innovation, leadership, and diversity, SYNNEX is the place to be for those who aspire to achieve great things. Don’t just look for a job; look for a career that offers more. Join SYNNEX Corp today and be part of our global team making a difference in the tech world.

SEARCH SYNNEX JOBS

Learn more about SYNNEX Corp
Size
22,000 employees
Market Cap
$9 billion
Industry
Business Services
Net Income
$529.1 million
5 Year Trend
+17.6%
Revenue
$24.6 billion
NASDAQ
SNX
* Ladders Estimates

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