5 years of experience in the container shipping industry
3 years of management or supervisory experience
Proficiency in Microsoft Office Suite
Familiarity with various railroad web applications
Strong troubleshooting and analytical skills
Ability to manage multiple tasks simultaneously
Responsibilities
Oversee reporting for distressed intermodal cargo and ensure effective communication across teams
Coordinate actionable plans for intermodal dwell and measure results
Establish and communicate clear KPIs related to rail billing and intermodal cargo dwelling
Provide direction and coaching to off-site support staff for performance and career development
Record incidents of service shortfalls in the N2C3 system
Benefits
On-site role with a structured Monday to Friday schedule
Opportunity to work in a supportive operations environment
Engagement with cross-border operations across North America
Focus on career development and performance coaching
Involvement in technology-driven problem-solving initiatives
Full Job Description
Operations Manager
On-site role Mon-Fri (w/1 hour lunch)- 8:30am-5pm
Must reside in Salt Lake City or South Jordan, UT general area
Our Operations Support Center is looking for an Operations Manager. The Operation Support Center provides consistent support to the North America Group (US, Canada, Mexico) operations across various aspects, including but not limited to Rail Service Monitoring, Rail Billing Service, Job Order review and invoice. Rail Service Monitoring involves tracking and tracing containers moved by rail to ensure that they meet certain Service Level Agreements (SLAs). We utilize technology to identify problem containers and work with railroads to address these issues. We record every incident with a shortfall in our system - North America Network Command Control Center (N2C3).
Operations Manager Job Responsibilities:
Oversee reporting for distressed intermodal cargo and ensure clear communication across the organization such that our teams may either query cargo dispositions at the shipment level or at a more macro level depending on functional responsibility.
Coordinate actionable plans related to intermodal dwell for all stakeholders (internal and external) and measure the results.
Establish and communicate clear KPI's and guidelines related to rail billing and dwelling intermodal cargo at the facility level across North America.
Provide direction, coaching and guidance to help Costa Rica off-site support staff achieve performance goals and career development on N2C3 function (Network Control and rail billing).
Operations Manager Minimum Requirements:
5 years container shipping industry-related experience
Minimum of 3 years management/supervisory experience
Preferred Skills:
Microsoft Office Suite experience
Familiar with variousrail roadweb applications
Troubleshooting problems and analytical skills
Capable of managing multiple tasks simultaneously
All employment is contingent upon the successful completion of a background check
