Manager, Operational Staffing

We are seeking an innovative, experienced, and results-driven Manager to develop, execute and implement effective recruitment strategies in support of Universal Studios Hollywood. This position is responsible for developing and leading a team of Recruiters to ensure an effective and timely recruitment process for all variable labor positions. Here you can: • Lead, develop, and manage a team of recruiters and coordinators responsible for high-volume hiring across Universal Studios Hollywood park and CityWalk at Universal Studios. • Establish clear performance expectations, monitor recruiting outcomes, and provide coaching, development, and guidance to drive results. • Partner with business leaders and Workforce Planning to develop and execute recruiting strategies aligned with operational workforce needs. • Analyze recruiting performance, workload distribution, and staffing trends to optimize resources and achieve hiring goals. • Proactively identify operational challenges, anticipate risks, and implement solutions that support short- and long-term business objectives. • Oversee hiring events, community outreach initiatives, and employer branding efforts to attract diverse talent pipelines. • Ensure compliance with recruitment policies, processes, and employment practices while maintaining a high-quality candidate experience. • Lead and support organizational and operational change initiatives, driving adoption of new processes, tools, and ways of working. • Utilize recruiting data and operational metrics to evaluate effectiveness, improve processes, and support business decision-making. • Serve as a trusted advisor to hiring managers and stakeholders, providing guidance on talent acquisition strategies and workforce planning. • Potential to manage full-cycle recruitment activities and recruit for key positions and critical hiring needs as business demands require. • Other duties as assigned. Qualifications Here you'll need: • 7+ years of recruitment experience, in-house or agency, and 4+ years people management experience. • Knowledge of high-volume recruiting processes required. • Proven experience managing a high performing team that hits recruitment targets. • Exceptional problem-solving skills with the ability to identify operational challenges, evaluate root causes, and recommend practical solutions that improve efficiency and business outcomes. • Demonstrated success building and maintaining a team culture grounded in professionalism, respect, accountability, and exceptional customer service. Desired Characteristics: • Experience in an organization with a field population, like theme park, hospitality, or retail, is highly preferred. • Excellent leadership/interpersonal skills to establish and maintain effective relationships at all levels of the organization. • Advanced expertise in Applicant Tracking Systems, Indeed, and other recruitment technologies. • Experience building consensus and integrating processes and procedures across multiple decision-makers in a hybrid corporate structure. • Able to deal with immediate priorities while anticipating and planning for future needs • Proven experience using recruiting metrics and workforce data to drive decision-making and hiring outcomes. • Change agent who embraces innovation and continuously seeks opportunities to improve processes, technology utilization, and team effectiveness. Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $100,000 - $125,000 (bonus eligible) Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. Videos To Watch https://www.youtube.com/watch?v=k_o2ILDOdco https://youtu.be/cA8Hx511b7k