Bachelor's degree required; 6-10+ years in revenue management, pricing, promotions, e-commerce monetization, or commercial analytics.
Proven experience in managing a business roadmap and governance model.
Strong fluency with data analytics and ability to interpret results for business decisions.
Excellent stakeholder management and executive communication skills.
Comfortable with analytics tools like Excel and Power BI.
Responsibilities
Own the PCP automation strategy for pricing and promotions, defining objectives and success metrics.
Translate strategic priorities into a ranked backlog and govern tradeoffs among stakeholders.
Establish and enforce commercial governance to protect brand integrity and reduce risk.
Partner with Legal/Compliance to maintain ethical guardrails around pricing.
Serve as the final business approver for automation policies and major changes.
Own the measurement framework, ensuring rigorous A/B testing and iteration cycles.
Lead cross-functional collaboration to ensure shared understanding of goals and timelines.
Benefits
Opportunity to work at Royal Caribbean Headquarters in a dynamic team environment.
Direct involvement in shaping commercial strategies for a leading global brand.
Access to professional development and mentorship opportunities.
Potential for international travel and exposure to diverse markets.
Full Job Description
This position is on - site in our Royal Caribbean Headquarters 1050
Royal Caribbean Group's Hotel Onboard Revenue team has an exciting career opportunity for a full-time Manager, Onboard Revenue reporting to the Director, Onboard Revenue
Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.
Position Summary
The Manager is the business-side owner accountable for commercial strategy, governance, stakeholder alignment, legal/brand guardrails, prioritization, and realized outcomes of PCP pricing, promotions, and targeted offer automation. This role ensures automated capabilities deliver tangible value across a highly complex commercial surface area (20M+ potential price points annually across 500+ products per sailing and 2,500+ sailings) and mitigates operational and brand risk by enforcing clear decision rights, guardrails, and measurement discipline.
Essential Duties and Responsibilities
Own the PCP automation strategy across pricing, promotions, and targeted offers: define objectives, success metrics, and rollout sequencing across product categories and brands.
Translate strategic priorities into a ranked use-case backlog (e.g., retargeting, distressed inventory, last-minute deals, cross-sell/upsell) and govern tradeoffs across stakeholders.
Establish and enforce commercial governance: pricing/discount guardrails, segmentation rules, approval workflows, and exception handling to protect brand integrity and reduce risk.
Partner with Legal/Compliance to define and maintain legal and ethical guardrails, especially around segmentation and targeted discounts vs personalized pricing. [
Serve as final business approver for automation policies, go-live readiness, and major parameter changes.
Own the measurement framework: ensure rigorous A/B testing, uplift modeling, and readouts become standard operating practice and drive iteration cycles.
Review performance regularly with leadership; drive corrective actions when automation underperforms or introduces operational risk.
Lead the business interface across Onboard Revenue, Marketing/E-commerce, Digital, AI/Data, Revenue Planning/Finance, and Operations, ensuring shared understanding of goals, constraints, and timelines.
Provide clear business requirements and acceptance criteria to delivery teams; ensure releases are usable, supported, and operationalized.
Own the operating model for scaled execution: QA processes, documentation, training, support paths, and ongoing backlog management so deployments do not stall and adoption remains high.
Ensure the tooling and process reduce manual work and error rates that come from complex promotion setup and frequent updates.
Manage and develop analysts supporting automation analytics and execution; set clear expectations for outcomes, quality, and stakeholder partnership. (If no direct reports initially, act as functional lead/mentor).
Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
Knowledge and Skills
Bachelor's degree required; 6-10+ years in revenue management, pricing, promotions, e-commerce monetization, or commercial analytics with demonstrated cross-functional leadership.
Proven experience owning a business roadmap/backlog, governance model, and performance management (test-and-learn).
Strong fluency with data and analytics; able to challenge models, interpret results, and make business tradeoffs.
Strong stakeholder management and executive communication; ability to drive alignment across competing priorities
Comfort with analytics tooling (Excel/Power BI and enterprise planning/reporting tools); understands system-enabled pricing/promo execution environments.
Qualifications and Education
Bachelor's degree required; 6-10+ years related financial and business analysis experience and/or training; or equivalent combination of education and experience.
Strong written and oral communication skills and be able to work effectively with all levels of operational personnel.
Strong computer and analytical skills are required.
Financial / Quantitative Responsibilities
Responsible for delivering and growing global revenue goals - 2026F: $2B Sailed PCP Revenue
Physical Requirements
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information.
The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10-15 pounds. This position may regularly travel domestically or internationally. Visual requirements include distant, close and color vision, and ability to adjust focus.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.
About Royal Caribbean Group
Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world.
The company provides celebrity cruises and silversea cruises.
Royal Caribbean Group was established in 1968 in Miami, Florida.
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There has never been a more exciting time to explore job opportunities with Royal Caribbean Group, a leader in the global cruise industry known for innovation and excellence.
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Join Royal Caribbean Group's dynamic team to help redefine the travel experience for millions of guests worldwide. The company's commitment to growth and leadership in the cruise industry offers a unique platform for professionals to advance their careers.
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Lead in a market where skills in technology, customer service, and operational excellence are prized. Royal Caribbean Group stands at the forefront of the travel industry, offering team members unparalleled opportunities for career advancement.
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