The Manager of Strategic Accounts is responsible for the oversight of a portion of Program Management team, including Key Account Managers, Customer Account Representatives and Admins. The Manager of Strategic Accounts ensures that customer programs are on schedule, in-control, within budget, and elevated as necessary both internally at ABT and externally with the Customer.
Essential Duties and Responsibilities- Provides leadership and direction to the Key Account Managers, Customer Account Reps, and Admins.
- Supervises and coaches Programs team members.
- Helps Programs team members solve technical and program issues during product implementation and program sustainment.
- Provides a second-level resource when Programs team members require elevation of customer issues.
- Helps problem solve and ensure alternate plans are in place to minimize quality and delivery risks to customer programs.
- Monitors and actions Programs Dept KPIs/Metrics to ensure departmental and company goals are met.
- Monitors Program profitability metrics.
- Ensures all communication with customers is professional and improves company's credibility.
- Develops and maintains work instructions for the Programs Department that promote best practices and standardization.
- Travels to visit customers as needed, to facilitate open communication, address technical issues and ensure a high level of customer support.
- Performs other duties as assigned by supervisor
Job Requirements- Bachelor's Degree in Business or related discipline, strongly preferred
- Leadership experience, strongly preferred
- Minimum 5 years' customer service experience
- Minimum 2 years' experience in a manufacturing environment
- Excellent verbal and written communication skills
- Excellent problem solving skills
- Excellent analytical skills
- Proficient in Microsoft Office applications
Benefits We Offer: At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-time employees. Highlights include:
UNITED STATES
- Unique full-time work schedule that includes every other Friday off
- Full Medical, Dental and Prescription Drug Insurance
- Flexible Spending Accounts
- Generous 401(k) match
- Company-paid and Voluntary Life Insurance plans
- Paid Holidays and Paid Time Off Days
- Reimbursement Programs (Gym, Tuition, etc.)
- Paid time off to volunteer
- Company-Paid Short Term Disability
CANADA
- Full benefits package
- Company-paid and Voluntary Life Insurance plans
- Paid Holidays and Paid Time Off Days
- Reimbursement Programs (Gym, Tuition, etc.)
- Pension plan
- Paid parental leave
