Job Summary and QualificationsThe Manager for Case Management Services reports to the Case Management Director and is responsible for promoting patient-centered care by coordinating all aspects of hospital-based case management for his/her assigned area of responsibility in alignment with the goals of the Case Management Department. The Manager for Case Management is accountable for the overall day-to-day oversight and management of the case management program including coordination, supervision, and administrative oversight of the case management team. The Manager for Case Management functions as an expert clinical practitioner, case management subject-matter expert, resource, advisor, and leader for the members of the case management team. The Manager for Case Management supervises and monitors professional and support staff and ensures that effective care coordination and case management practices are consistent with hospital policies, and applicable regulations and guidelines. The Manager for Case Management monitors the quality of the interactions, documentation, and assessments of the case management staff. The Manager for Case Management coordinates activities that promote quality outcomes and patient throughput while supporting a balance of optimal care and appropriate resource utilization.
- You will serve as a role model and function as a clinical resource for staff.
- You will supervise and facilitate the development of staff and oversee the day-to-day tasks/activities in the department.
- You will ensure staff are competent in the use of InterQual to progress the plan of care.
- You will work collaboratively and maintain active communication with physicians, nurses, and other members of the interdisciplinary care team to effect timely, appropriate patient management.
- You will monitor the quality of CM interactions with patients, families, physicians, and the multidisciplinary team by regularly shadowing staff to ensure clear understanding and adherence to department processes.
- You will monitor the quality of documentation and assessments by regularly auditing the case managers' documentation.
- You will participate in clinical performance improvement activities.
- You will communicate effectively with patients, family, medical staff, care team members, students, supervisors, and outside contacts.
- You will assume responsibility for the department in the absence of the Director.
- You will assume responsibility for scheduling and staffing of the department.
- You will assume responsibility for department education and competencies.
- You will complete daily, weekly, and monthly reports as assigned by the Director of Case Management.
- You will cover staff assignments as needed.
- You will seek ways to control costs without compromising patient safety, quality of care, or the services delivered.
- You will adhere to established policies, procedures, and standards of care; and escalate issues promptly through the established chain of command.
- You will demonstrate knowledge of regulatory requirements, HCA Ethics and Compliance policies, and quality initiatives.
- You will serve as an advocate for patients' rights, needs, and values; and ensure that patients' ethnic, cultural, or religious values, beliefs, preferences, and needs
What qualifications you will need: - RN- Bachelor's Degree in related field or Masters of Social Work
- 3+ years experience in clinical nursing or hospital social work required
- Currently licensed as a registered professional nurse in the state(s) of practice and/or has an active compact license, in accordance with law and regulation. FT/PT/PRN colleagues with a compact license from a state other than Texas must: apply for a Texas RN license within 60 days from hire/ obtain current Texas RN license within 6 months of application for Texas RN license
- MSW or LCSW in the state(s) of practice according to law and regulation preferred
- Certification in Case Management, Certification in InterQual or IQCI preferred
St. David's Medical Center, part of St. David's HealthCare, is a comprehensive medical facility with three locations: St. David's Medical Center, Heart Hospital of Austin, and St. David's Georgetown Hospital. Located in Central Austin, St. David's Medical Center features a 371-bed acute care hospital and a 64-bed rehabilitation hospital, offering a wide range of inpatient and outpatient services.
The hospital provides a full spectrum of women's services, including a renowned Level IV maternity unit, maternal-fetal medicine, and a high-risk maternal and neonatal transport team. It also boasts the region's largest Level IV Neonatal Intensive Care Unit and offers outpatient breast imaging services through Solis Mammography, which is situated on-site. Additionally, the facility includes a 24-hour emergency department and a comprehensive stroke center.
St. David's Medical Center specializes in treating high-acuity surgical patients, offering complex procedures such as spine surgeries, total joint replacements, advanced surgical oncology, bariatric surgery, and general surgery. It is also home to the esteemed Texas Cardiac Arrhythmia Institute. The hospital has earned accreditation from the American Nurses Credentialing Center (ANCC) as a Magnet® hospital, the highest and most prestigious distinction a healthcare organization can achieve for nursing practice and quality patient care.
If this is the kind of dynamic growth opportunity that compels you, apply for the Manager of Nursing Case Management role. We are interviewing apply today!
