Northern Trust

Manager of Loyalty Operations

Northern Trust • $70K — $95K *
Chicago, IL 60629In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Marketing, Sales, Communications, or related field.
  • 2-3 years of experience in Marketing, Operations, or Project Management.
  • Collaborative and results-driven mindset.
  • Demonstrated ability to manage KPIs in large organizations.
  • Strong skills in analytical assessment, presentations, and communication.
  • Experience in partner relationship management.
  • Project Management experience is advantageous.

Responsibilities

  • Coordinate daily loyalty operations to identify growth opportunities and improve efficiency.
  • Maintain retention strategies and reporting for all sales channels.
  • Lead loyalty activations in-store across the country.
  • Communicate program updates to internal stakeholders effectively.
  • Develop and manage the Membership & Loyalty benefits suite.
  • Identify and prioritize third-party solutions for membership benefits.
  • Craft and manage the promotional calendar for the loyalty program.

Benefits

  • Hybrid work model with a requirement of 20-40% time in the office.
  • Opportunity to collaborate with cross-functional teams.
  • Access to a comprehensive benefits suite for employees.
  • Involvement in innovative loyalty program enhancements.
  • Potential for career growth in a leading national retail company.
Full Job Description
Overview

One of America's largest retailers is seeking a growth-oriented Manager of Loyalty Operations to assist in the management and growth of a multi-tender loyalty program across a paid membership and credit card portfolio. Reporting to the Director of Loyalty Operations, this manager will collaborate with cross-functional teams to run the daily operations of the Membership & Loyalty business while supporting the development of program enhancements that drive incrementality and retention across the enterprise.

Responsibilities

Coordinate daily operations while assessing areas of opportunities for program expansion, enhancements, and removing inefficiencies.
  • Maintain acquisition and retention offer strategies, analysis, and reporting across all sales channels.
  • Lead coordination of in-store Loyalty activations across the country in partnership with Operations, Sales, and Marketing teams
  • Communicate upcoming program changes to internal stakeholders

Assist in the development and day-to-day management of the Membership & Loyalty benefits suite.
  • Identify gaps in the Membership & Loyalty benefits suite and collaborate with Business Development, Operations, and Marketing teams to assess and prioritize 3P solutions
  • Collaborate with existing partners to craft multi-tiered Member-Only offers and experiences
  • Oversee brand governance on behalf of the company in Partner-driven marketing assets

Partner with marketing leaders and business stakeholders to coordinate marketing efforts on behalf of Membership & Loyalty across all business units and channels.
  • Craft, manage, and coordinate enterprise-wide promotional calendar for the Membership & Loyalty program
  • Work with marketing and cross-functional analytics & insights teams to deliver weekly, monthly, and quarterly reporting on promotion effectiveness

Drive the program's digital engagement strategies through the company's online Community platform.
  • Manage short-term KPIs based on the Community roadmap and Enterprise initiatives
  • Deliver timely reporting of customer engagement and areas of opportunity to internal stakeholders
  • Coordinate with marketing, content, and digital product teams to drive Loyalty program integrations that foster a robust Community environment.


Requirements

  • Hybrid Role; ability to commute to the Downtown Chicago or Lincolnshire Offices 20-40% of the time
  • Bachelor's Degree in a relevant field (Marketing, Sales, Communications, Advertising, etc.)
  • 2-3 Years of relevant experience (Marketing, Operations, Project Management, etc.)
  • Highly collaborative, and results-driven
  • Proven track record executing short and long-term KPIs at a large enterprise or agency
  • Strong understanding of marketing and promotions foundations, systems, and processes
  • Strong analytical, presentation, and communication skills
  • Experience establishing and maintaining relationships with all levels within an organization
  • Project Management competencies are a plus
  • Willing to travel up to 10% of the time

About Northern Trust

Northern Trust is a global leader in delivering innovative investment management, asset and fund administration, and fiduciary and banking solutions to corporations, institutions, and affluent individuals. They have evolved with the changing needs of their clients and their world.

Northern Trust Careers

Joining Northern Trust means becoming part of a global financial services institution that is dedicated to providing expert guidance and innovative solutions to its clients. At Northern Trust, we pride ourselves on fostering a culture of leadership, diversity, and innovation, which makes us a premier destination for career growth in the financial industry.

Work You’ll Do

At Northern Trust, you will collaborate with some of the most talented professionals in the financial sector. Our team is committed to excellence and equipped with a diverse range of skills that contribute to our dynamic environment. Here, you will have the opportunity to lead projects that transform our services and drive significant value for our clients across the globe.

Explore Job Opportunities and Internships

Whether you are starting your career or looking to make a significant impact in the financial industry, Northern Trust offers a variety of job opportunities and internships that will help you achieve your professional goals. From entry-level positions to leadership roles, our company is actively hiring individuals who are passionate, curious, and driven to excel.

Innovative Work

Northern Trust is at the forefront of financial innovation. Our employees are encouraged to think creatively and leverage cutting-edge technologies to solve complex problems. By joining our team, you will work on pioneering solutions that redefine the standards of financial services.

Be Part of a Great Team

Our team at Northern Trust is more than just a group of employees – we are a community. We value collaboration, and our culture is built on mutual respect and a commitment to diversity and inclusion. Working with us, you will experience a supportive network that is passionate about sharing knowledge and ideas.

Future-Proof Your Career

Northern Trust is dedicated to your professional development. We offer comprehensive benefits, diversity training, and numerous resources to help you grow your career. With our support, you can expand your skills, gain valuable experience, and achieve professional certifications that will enhance your career trajectory.

Stay Connected

Join Our Team

Discover the perfect role for you at Northern Trust by exploring our current job openings that match your skills and interests. We are looking for professionals who are solution-driven and eager to contribute to our legacy of financial excellence.

Keep Up to Date

Stay informed with the latest career tips, industry insights, and professional growth opportunities—all available through our careers blog. At Northern Trust, we ensure that our team members are always ahead in the industry.

Job Alert Emails

Customize your experience by subscribing to job alerts and insider tips tailored to your preferences. At Northern Trust, exciting and rewarding opportunities are always on the horizon, and we are eager to see where your talents can take us. Join Northern Trust today and be part of a company that values innovation, leadership, and a diverse and inclusive workplace. Here, every position is a chance to contribute to something bigger and to turn your job into a meaningful career.
Learn more about Northern Trust
Size
21,100 employees
Market Cap
$18.1 billion
Industry
Finance & Insurance
Net Income
$1.2 billion
Founded
1889
5 Year Trend
+4.9%
Revenue
$6.1 billion
NASDAQ
NTRS
* Ladders Estimates

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