Position SummaryWe're looking for a Manager of HR Operations to be a hands-on HR generalist for our corporate team. You'll keep our policies current and compliant, run the programs that drive performance and engagement, and serve as the administrator for our HR systems. You'll also lead hiring and onboarding for corporate roles and build HR toolkits that support our franchise network.
Key ResponsibilitiesPerformance & Engagement Programs - Run the annual performance review cycle, including timelines, communications, manager guidance and tracking
- Coach managers on goal setting, feedback and performance conversations
- Manage engagement surveys and tools (such as OfficeVibe), share results and help leaders act on them
- Plan and support engagement and recognition initiatives that strengthen our culture and values
HRIS Administration & HR Technology - Serve as the primary administrator for our HRIS [Paylocity] and related HR tools, including our ATS [JazzHR] and onboarding platforms
- Provide ongoing support to franchise owners and their teams using the JazzHR platform, including setting up user access, assisting with job postings, troubleshooting issues, and answering system-related questions
- Maintain data integrity, manage system configuration and changes, and lead upgrades and audits
- Partner with payroll and IT on integrations, data flows and system changes
- Deliver HR reporting and dashboards that inform leadership decisions
- Bring in AI and technology tools to automate processes and reduce administrative work
- Maintain HR documentation in SharePoint and support an HR help desk
Talent Acquisition & Onboarding - Own full-cycle recruiting for corporate positions, partnering with hiring managers to define role requirements, develop scorecards, establish interview processes and execute sourcing strategies
- Manage offers within approved salary bands, internal equity and budget, and keep hiring documentation compliant
- Run onboarding for new team members and partner with hiring managers on the first 90 days, including onboarding plans, new hire communications, and ongoing process improvements
- Partner with Marketing to support our employer brand and candidate experience
Franchisor Support through HR Toolkits - Develop and maintain HR toolkits, templates and best-practice resources that franchise owners can use in running their own businesses
- Keep resources clear, practical and easy to access, and update them as laws and needs change
- Ensure all franchisee-facing resources maintain clear franchisor-franchisee employment boundaries
Qualifications- 5+ years of progressive HR generalist experience, including policy, performance management and HRIS administration
- Bachelor's degree in HR, business or related field, or equivalent experience; SHRM-CP or PHR a plus
- Hands-on experience administering an HRIS [preferred: Paylocity] and an ATS (JazzHR a plus)
- Strong working knowledge of federal and state employment law, with Arizona experience a plus
- Experience running performance review cycles and engagement programs
- Recruiting experience, including structured interviewing
- Comfort working with data, reporting and dashboards
- Franchise or multi-location experience a plus
- Strong relationship builder who can coach managers and earn trust with leaders
- Highly organized, able to manage multiple priorities and projects at once
Compensation & Benefits- Base Salary: $115k - $135k DOE
- Medical, Dental, Vision
- 401k w/company match
- PTO Accrual
- Complimentary Joint Membership
This role follows a hybrid schedule and will require an in-office presence at our Scottsdale, AZ headquarters at least three days per week (Tuesday-Thursday).
#LI-Hybrid
