Position SummaryThe Joint Chiropractic is seeking a Corporate Communications Manager to shape how we connect, inform, and engage our corporate teams, franchise owners, and clinics. This role offers the opportunity to make a meaningful impact across a growing, nationwide franchise system by translating business priorities and organizational vision into clear, thoughtful, and engaging communications.
This individual will lead communications strategy and execution across the organization, balancing creative content development with operational discipline, strong project management, and data-driven decision-making. From managing communications intake to elevating our monthly digital publication and measuring engagement, this role will strengthen how we communicate and build a more connected franchise system.
Key Responsibilities- Lead communications intake and planning, evaluating requests, gathering information, prioritizing needs, and determining the appropriate messaging, audience, timing, and delivery channels.
- Translate business priorities into thoughtful communications strategies that align with The Joint Chiropractic's vision and support organizational initiatives and change management.
- Manage recurring communications, including weekly field emails, the monthly BackBone digital magazine, CEO communications, and organizational announcements.
- Own the editorial strategy and development of BackBone, using readership and engagement analytics to improve content, increase readership, and strengthen the value of features such as Compliance Corner, clinic spotlights, and franchisee resources.
- Establish communication metrics, reporting, and scorecards to evaluate effectiveness, identify trends, and improve engagement across channels.
- Build and improve communications processes, including intake workflows, editorial calendars, templates, distribution practices, and franchisee resources such as SharePoint.
- Serve as a trusted communications partner to executive leadership, confidently advising on messaging and approach while coordinating with Marketing, Public Relations, IT, and functional teams.
- Deliver and maintain CORE (Clinic Owner Readiness Essentials) communications training for new franchise owners, including guidance on communication channels, tools, standards, and public relations practices.
- Leverage AI and emerging tools to streamline workflows and support content development while maintaining accuracy, sound judgment, and a thoughtful human touch.
Qualifications- Bachelor's degree in Communications, Journalism, Marketing, Public Relations, or a related field.
- 5+ years of corporate or internal communications experience, including ownership of communications programs, channels, or strategy.
- Franchise, multi-unit, or public company experience preferred.
- Exceptional writing, editing, and storytelling skills, with the ability to tailor messaging for executive leadership, corporate teams, and franchise owners.
- Strong strategic and critical-thinking skills, with the ability to assess business priorities, gather information, and determine the best approach to communicating a message.
- Experience developing executive communications, advising senior leaders, and managing communications for cross-functional projects and organizational change.
- Strong analytical skills, including experience using engagement data and readership metrics to evaluate effectiveness and drive improvements.
- Excellent project management and organizational skills, with the ability to manage high volumes of requests and competing priorities in a fast-paced environment.
- Strong relationship-building and influencing skills, including the ability to work directly with executive leaders and stakeholders to gather information and move communications forward.
- Strong presentation and facilitation skills, including experience delivering training to groups.
- Proficiency with Microsoft Office and experience with tools such as Asana, SharePoint, and email distribution platforms.
- Experience leveraging AI to improve communications strategy, content development, and workflow efficiency while applying sound editorial judgment.
Compensation & Benefits- Base Salary: $85k - $100k DOE
- Medical, Dental, Vision
- 401k w/company match
- PTO Accrual
- Complimentary Joint Membership
This role follows a hybrid schedule and will require an in-office presence at our Scottsdale, AZ headquarters at least three days per week (Tuesday-Thursday).
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