6+ years of business analysis experience, with a focus on technical roles
3+ years of experience in Hospitality, F&B, or Retail preferred
Bachelor's degree in a relevant field; MBA or master's degree can count for additional experience
Advanced proficiency in Microsoft Excel and business intelligence tools like Power BI or Tableau
Strong understanding of F&B operational data flows and POS systems
Responsibilities
Maintain data governance standards for F&B analytics and reporting
Translate complex data into actionable insights for F&B leadership
Lead analytics projects including menu engineering and profitability assessments
Perform deep-dive analyses on sales trends and operational KPIs
Develop predictive models to support budget and resource planning
Maintain dashboards and produce performance reports with recommendations
Collaborate with cross-functional teams to enhance data-driven decision-making
Benefits
Opportunity to influence F&B operations and drive profitability
Collaborative work environment with cross-departmental partnerships
Access to advanced analytics tools and methodologies
Professional development opportunities in business analysis
Location at the North America Support Center in Bethesda, MD
Full Job Description
Purpose: The Manager of Food & Beverage Analytics drives data-informed decision making across F&B operations by leading analytics initiatives, performance measurement frameworks, and reporting that directly impacts profitability, operational efficiency, and business growth.
Essential Functions:
Maintains data governance standards as primary Business Analytics steward for F&B; defines data definitions, calculation methodologies, and business rules to standardize reporting across all locations
Serves as partner to F&B leadership, translating complex data into actionable insights that optimize menu performance, labor productivity, inventory management, and unit-level financial results
Leads assigned analytics projects including menu engineering analysis, price modeling, labor optimization studies, and profitability assessments by location, concept, and daypart; ensures transparent reporting of project prioritization, expected timeline, ownership, progress towards goals, and location of related documents and materials
Performs deep-dive analyses on sales trends, guest counts, average check, product mix, and operational KPIs to identify growth opportunities and performance gaps
Maintains dashboards and operational scorecards tracking critical F&B metrics; produces monthly, quarterly, and annual performance reports with narrative analysis and recommendations
Develops predictive models forecasting tools to support budget planning, promotional planning, and resource allocation decisions
Partners with Operations, Finance, Supply Chain, Marketing, and Concept Development teams to support data-driven decision-making; collaborates with IT to enhance data infrastructure and automate reporting processes
Performs assigned F&B analysis in accordance with the Operations Performance Management program and ad-hoc analysis as required by F&B leadership
Regularly assists in the preparation and presentation of results of the Operational Performance Management program, projects assigned to the Business Analytics group and other analysis to senior leadership and internal/external stakeholders
Reporting Relationship: The Manager of F&B Business Analytics reports to the Director of Business Analytics and Reporting
Minimum Qualifications, Knowledge, Skills, and Work Environment:
The combination of education and professional experience must exceed 6 years:
In a technical role: Requires 6 years of business analysis experience
A bachelor's degree in a program related to the functional area can count for 3 of the six-year requirement
An MBA or a master's level degree in a program related to the functional area can count for an additional 1 year of the six-year requirement
In the industry: 3 years of Hospitality, F&B and/or Retail experience preferred
Specialized Training:
Training that leads to an in-depth understanding of business analysis
Training that leads to knowledge of food & beverage shops and their cross-functional performance measures (sales, cost, labor), different types of analysis, and of the tools used for analysis, reporting and project pipeline management
Specialized Skillset/Competencies/Traits:
Advanced proficiency in Microsoft Excel, including pivot tables, complex formulas, Power Query, data modeling
Strong working knowledge of business intelligence tools (Power BI, Tableau, or similar platforms)
Understanding of POS systems, restaurant management systems, and F&B operational data flows
Familiarity with F&B industry benchmarks, trends, and best practices; understanding of multi-unit operation sand the unique dynamics of airport/travel F&B environments preferred
Meticulous approach to data validation, quality assurance, and accuracy in all deliverables
Demonstrated history of anticipating the needs of the business and complex stakeholders
Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results
Business acumen and also has the mindset required to understand the long-term implications of Business Analysis and to advance the organization's goals
Demonstrated history of creating and maintaining positive work environments
Location: This role is based at the North America Support Center in Bethesda, MD
