Manager of Endpoint Client Services

Job Title
Manager of Endpoint Client Services

Agency
Tarleton State University

Department
Client Services

Proposed Minimum Salary
Commensurate

Job Location
Stephenville, Texas

Job Type
Staff

Job Description

The Manager of Endpoint Client Services, under the general direction of the Director of Client Services, deploys and manages multiple large and complex IT projects or operations in support of enterprise-level strategy. Performs limited specialized technical duties in support of enterprise-wide computing projects or operations. The Manager is responsible for leadership and direction for IT customer service and endpoint asset management for the campus. This position leads a team of developing professionals who support the technology customer experience throughout campus. This individual promotes quality, efficiency, and a high level of customer service in all interactions. This individual is a self-motivated team player who effectively works with technical and non-technical customers, team members, and outside individuals to achieve the goals of the unit. The Manager supports responsible use of university-approved artificial intelligence (AI) tools and automation to improve endpoint support and operational processes.

In-office position in Stephenville, Texas, with work hours of Mon-Fri; 8 AM-5 PM or as work requirements indicate, which may include after-hours or late hours as needed. Serves as a Campus Security Authority (CSA).

Security Designation: This is a CJIS Level 3 security-sensitive position and requires a Criminal Justice Information System fingerprint background check and applicable CJIS training.

Essential Duties and Responsibilities:
• Manages IT project portfolios and the alignment of resources and staffing for the successful operation of the unit, achievement of the Division and University mission, and the agency's strategic goals and objectives.
• Collaborates with other System IT executive leaders and IT executive leaders to formulate effective IT policies and procedures.
• Leads a support team that provides executive consultation to the President's Office and associated Cabinet Offices.
• Manages centralized and embedded technical support staff in establishing relationships with the customer base to prioritize needs and identify solutions. May manage relevant IT projects to support the University and its strategic plan. Engages with customers, other University offices, and vendors.
• Expands education, training, and professional development offerings related to office computing tools to grow customer technical skills and knowledge. Effectively communicates IT services and initiatives to the campus community.
• Oversees staff in leading the life cycle process of University-owned computer equipment, including procurement for technology needs, new technology evaluation, recommendation, deployment, data backup, access to applications, support, and removal of technology from service.
• May engage in negotiations with software and hardware vendors to best meet the needs of the University, continually seeking opportunities for overall cost savings and implementing efficient processes.
• Leads staff toward the successful completion of department goals and initiatives. Challenges staff to progress in their professional development goals while providing opportunities for staff growth based on their strengths. Provides guidance on responsible use of approved AI-assisted tools, including protection of sensitive information and verification of generated content.
• Participates in industry research, workshops, and related continuing education activities.
• Strategically and responsibly manages resources. Recommends and presents staffing and budgeting matters effectively to the Director of Client Services.
• Coordinates policies and procedures with other IT units to ensure responsiveness, quality of service, and cost-efficiency.
• Uses university-approved AI tools, where appropriate, to identify recurring endpoint support issues, analyze service and asset management trends, and recommend improvements to workflows and processes. Reviews AI-generated findings for accuracy and protects sensitive information in accordance with University requirements.
• Ensures compliance with all University, System, and state policies, security requirements, and applicable Texas Administrative Code provisions and laws related to the management of endpoint systems, including requirements governing approved AI-assisted activities.

Minimum Qualifications

Required Education and Experience:
• Bachelor's degree in applicable field or equivalent combination of education and experience.
• 7 years of related experience.

Knowledge, Skills, and Abilities:
• Knowledge of word processing, spreadsheet, and database applications.
• Knowledge of strategic thinking and planning, including creativity and innovation, design theory, advanced systems theory, project portfolio management, strategic change management, risk management, strategic disaster recovery and business continuity, ROI analysis, integrating solutions, leveraging strategic resources, strategic partnering, conflict management, advanced change management, and strategic leadership, including developing discipline-specific expertise in others, emotional awareness, enterprise-level policies, and advanced budgeting.
• Strategic industry-related skills, including in-depth knowledge of the global IT industry and trends, advanced knowledge of IT security regulations, and advanced knowledge of emerging IT industry issues.
• Ability to multitask and work cooperatively with others.
• Excellent written communication, analytical, interpersonal, and organizational skills.
• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system, or water treatment system.
• Ability to use approved AI-assisted tools responsibly to support endpoint services and process improvement, protect sensitive information, and evaluate outputs for accuracy and suitability.

Preferred Qualifications:
• Excellent written and verbal communication skills and a thorough understanding of the computer field, the university environment, and the range of IT customers.
• Excellent organizational, project management, interpersonal communication, and leadership skills.
• General knowledge of information technology trends and practices and endpoint management.
• Experience using AI-assisted tools or workflow automation to improve endpoint support, asset management processes, documentation, or operational reporting.

Security-Sensitive Position / CJIS Requirement:

This is a CJIS Level 3 security-sensitive position. Personnel with information technology roles may have access to the Criminal Justice Information System, including system administrators, security administrators, network administrators, and other information technology personnel.

As a condition of employment, the individual in this position will be required to successfully complete a Criminal Justice Information System Fingerprint Background Check and, within the required timeframe following employment, successfully complete applicable CJIS security training. The individual must successfully complete periodic training and other requirements necessary to retain and maintain assigned CJIS responsibilities and access.

Compensation & Benefits

Salary: Commensurate with experience

Salary Range:

The target base annual salary range is $75,589.60 up to $88,500.00 and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position.

We are proud to offer a comprehensive benefits package for full-time and qualified part-time employees. Our Careers Page offers an overview of the great benefits we offer; for detailed information visit our Benefits Information page.

Qualified candidates are encouraged to submit a completed application for consideration. Initial review of applications will begin immediately and continue until position is filled.

Application Procedure:

During the application process applicants have one opportunity to enter the requested information, upload documents and Submit the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action.

Employment applications must include:

• Completed online application

• Cover Letter / Letter of Interest addressing qualifications

• Curriculum Vitae or Resume

• At least 3 current professional references and their full contact information

Applications received by Tarleton State University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application. "See resume" is not an acceptable entry in the job application. Incomplete applications will not be considered.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.