Manager, Ocean Import

Location: USA - Itasca, N Arlington Heights Rd Division: Air & Sea Job Posting Title: Manager, Ocean Import Time Type: Full Time Summary The Ocean Import Manager oversees the importation of goods by ocean, ensuring efficient and timely delivery while maintaining compliance with regulations. This role involves managing relationships with customers, vendors, and service providers to deliver exceptional service and enhance operational efficiency. Duties and Responsibilities • Manage and oversee the importation of goods by ocean, including carrier selection, booking, and transportation. • Collaborate with internal departments such as logistics, finance, and operations to ensure seamless service delivery. • Build and maintain relationships with customers, vendors, and third-party service providers to optimize cargo delivery. • Address and resolve customer inquiries promptly to maintain satisfaction and trust. • Ensure compliance with all relevant regulations, including customs regulations and trade laws. • Stay updated on changes in ocean freight regulations and import controls. • Develop and implement policies and procedures to improve efficiency and service quality. • Identify and execute process improvements to reduce costs and enhance customer satisfaction. • Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality. • Analyze performance data to identify trends and opportunities for improvement. Supervisory Responsibilities • Supervise a team of ocean import coordinators and support staff. Educational background / Work experience • Bachelor's degree in Logistics, Supply Chain Management, or a related field is preferred. • 5 years of experience in freight forwarding, logistics, or a related field is preferred. • Prior experience in ocean imports and supervisory roles is highly desirable. Preferred Qualifications: • Familiarity with ocean freight regulations, customs requirements, and export controls. • Knowledge of shipping routes and schedules. Skills & Competencies • Lead Yourself: Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced environment. • Lead Your Team: Excellent leadership and communication skills to manage and inspire a team. • Lead Your Business: In-depth knowledge of logistics, supply chain management, and ocean freight principles. • Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced environment. • Excellent leadership and communication skills to manage and motivate a team. • In-depth knowledge of logistics, supply chain management, and ocean freight principles. Language skills • Fluency in English is required. Computer Literacy • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). • Experience with logistics and ocean cargo management systems. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay is: $87,000 - $108,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays. DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Manager, Ocean Import Itasca