Department: Residence Admissions
This position is represented by the agreement between the Professional Staff Association and the University of Guelph
If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. Career Opportunities (sapsf.com)
General Purpose
Student Housing Services is seeking an experienced and strategic leader to provide leadership for residence admissions, occupancy planning, forecasting, housing data analytics, operational processes, and customer service delivery.
The role is responsible for maximizing occupancy, driving data-informed decision making, and leading operational excellence across the residence portfolio.
Duties and Responsibilities
- Lead residence occupancy strategies and admissions operations.
- Develop forecasting models and analyze demand, yield rates, enrollment trends, and occupancy patterns.
- Provide dashboards, KPI reporting, and strategic recommendations to senior leadership.
- Oversee applications, assignments, waitlists, transfers, appeals, deposits, billing, and contract administration.
- Lead process improvement initiatives and ensure compliance with institutional policies.
- Manage budgets and support revenue forecasting.
- Develop and execute comprehensive marketing and communications strategies to promote Student Housing Services.
Leadership and Team Development:
- Lead, mentor, and develop a high-performing team.
- Foster accountability, collaboration, innovation, and continuous improvement.
- Build strong relationships with campus partners and support institutional planning initiatives.
Requirements
- Three year College graduation in Business Administation or related field;
- Minimum five years progressive leadership experience, or an equivalent combination of education and experience.
- Demonstrated expertise in forecasting, business intelligence, analytics, and data-driven decision making.
- Strong leadership, communication, and stakeholder management skills.
- Experience with StarRez or similar systems and advanced Excel/reporting tools.
Employee Type: Regular
Classification: P&M FT- Band 04
Professional/Managerial Salary Bands
The target hiring salary for this position is minimum and up to 96% of midpoint for the salary grade.
*Tentative evaluation; subject to committee review.
Posting Date: 11/05/2026
Closing Date: 11/12/2026
