High school diploma or GED required; higher education preferred.
3 years of office management experience; healthcare management experience preferred.
Ability to lead and motivate diverse staff effectively.
Strong analytical skills for complex data interpretation and solution implementation.
Excellent oral and written communication skills across diverse backgrounds.
Proficient in Microsoft Office and basic record-keeping systems.
Knowledge of office methods and procedures.
Responsibilities
Direct and manage Medical Staff administrative functions for smooth daily operations.
Plan and oversee departmental budgets, monitoring expenditures and justifying variances.
Collaborate with hospital administration to enhance patient care practices and resource utilization.
Ensure compliance with regulatory standards through close work with Quality Management.
Coordinate governance documents and ensure timely reporting to Corporate Medical Affairs.
Benefits
Opportunities for professional development and training.
Supportive team-oriented work environment.
Engagement in performance improvement activities.
Access to hospital resources and administrative support.
Participation in special projects and initiatives.
Full Job Description
Job Description
This position directs, manages and supervises the work of the Medical Staff administrative staff and indirectly manages the Credentialing Specialist and Clinical Research staff. Manages departmental budgets and patient care practices of the Medical Staff in order to maximize physician availability, efficiency and utilization of hospital resources. Acts as a resource to the Chiefs of service and Hospital leadership by thinking conceptually and leading others.
The pay range for this position is 88,283.52 - 110,348.16 - 171,039.65 USD Annual
Key Responsibilities
Works directly with medical staff leadership to ensure smooth operation of all aspects of medical staff daily operation.
Plans, directs and manages Medical Staff Administrative functions for the hospital; participates in medical staff leadership functions. [
Directs the development of cost-effective medical staff operating and capital budget requests; monitors, directs, and controls expenditures and justifies variances.
Works directly with hospital Administration to manage Medical Staff patient care practices (outpatient, inpatient and surgical) to maximize availability, efficiency, and utilization of hospital resources, and to coordinate and synchronize Medical Staff practices with hospital functions.
Works directly with Administration on new and existing practitioner contracts ensuring salaries and cost are appropriate.
Works closely with Quality Management to ensure TJC and CMA standards are met.
Works closely with Credentialing Specialist related to credentialed practitioners and insurance regulations.
Develops, reviews, and revises departmental policies and procedures and job descriptions in compliance with regulatory and hospital standards.
Monitors, controls, evaluate and reports departmental expenditures for salary, equipment and supplies; reports over/under budget variances and recommends control measures within established timeframes.
Works effectively as a member of the Management Team to accomplish hospital organizational goals, develop a positive working relationship with Administration and develop positive interdepartmental communications regarding programs and services.
Coordinates and maintains Medical Staff "governance documents". Ensures that revised bylaws are voted on by MEC, Active Medical Staff and Board of Governors and sent to Corporate Legal for review.
Ensures required reports are forwarded to Corporate Medical Affairs office in a timely manner.
Carries out specific tasks assigned by the MEC and/or the President of the Medical Staff.
Oversees the planning, implementation, execution, and evaluation of special projects.
Responsible for maintaining professional service agreements/contracts and affiliation agreements.
Directly responsible for the budget for all Orthopedic Clinical Research grant funds to ensure funds are allocated and spent appropriately.
Performs a variety of functions related to the management of department personnel in compliance with organizational and human resources policies and procedures.
Interviews, hires and recommends termination of employees in accordance with Human Resources Policy and Procedures.
Develops, reviews, and revises job descriptions in compliance with regulatory and hospital standards.
Communicates job duties to staff in a clear, understandable, and concise manner; plans, directs, and supervises work of assigned staff utilizing positive communications and effective problem solving skills.
Provides consistent input on performance in consultation with the President of the Medical Staff; to include initial planning/review sessions. Responsible for conducting annual performance appraisals for the administrative staff, and employee counseling, when needed, based on defined criteria and in compliance with Human Resources Policy & Procedures.
Consults in a timely manner with the President of the Medical Staff regarding staff performance, problems or concerns which may affect efficient and effective department operations and hospital-wide issues which may have a direct or indirect effect on department morale.
Delegates appropriate tasks and responsibilities to staff according to relevant job descriptions and individual capabilities.
Conducts regularly scheduled staff meetings to explain policies, improve communications, identify and propose resolution to problems, plan future activities.
Approves department staff/scheduling requirements, taking into account requests for holiday/vacation time, recommends appropriate use of per diem staff.
Acts in conjunction with the chiefs in assessing the education offerings, requirements and budget to the mid and advanced level practitioners.
Coordinates departmental orientation for all new staff within the various service lines, including administrative staff, mid level practitioners, medical staff and clinical research staff.
Ensures that all medical staff employees are educated on yearly SHINE and other required competencies within the required time lines.
Ensures efficiency with credentialed practitioners and service lines.
Reviews and oversees the physician calendars for all employed/active practitioners including mid and advanced level providers who regularly practice at SHCNC to ensure efficiency between all services.
Ensure that appropriate administrative staff provide support for the MEC Meetings, Medical Staff Quarterly Breakfast as well as other physician committees.
Universal Criteria: Universal criteria and expectations regarding policies and procedures of department, hospital and professional interaction.
Demonstrates the ability to professionally interact and communicate appropriately with staff, patients, families, and visitors.
Consistent with position and level of responsibility, demonstrates knowledge of and application of sound financial management.
Fosters and participates in a team-oriented approach to management, consistent with position. Demonstrates ability to participate in and build effective work teams and promote team-based projects.
Actively participates in Performance Improvement activities within the Department and the Hospital. Demonstrates knowledge of Performance Improvement and makes suggestions for PI projects as appropriate.
Performs duties in a self-directed manner with minimal supervision or direction according to defined level of responsibility.
Attends and actively participates in designated Hospital and departmental meetings and training classes.
Follows safety procedures, operates equipment and performs job-related duties in a safe manner which prevents accidents/injuries from occurring to self or others.
Ensures that routine and priority tasks are completed within established timelines.
Adhere to SHCNC attendance/tardiness policy (i.e. reports to work on time, uses paid leave times appropriately, etc.).
Note: This is not an all-inclusive list of this job's responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.
Required Qualifications
High school diploma or equivalent (GED) required. Ability to provide effective leadership to assigned staff.
Utilize appropriate management methods and practices.
Analyze complex and varied data/information from a variety of sources, develop practical and applicable alternatives with justifications, determine the appropriate solution, and successfully implement.
Supervise, evaluate and motivate assigned technical, professional and support staff.
Communicate effectively and tactfully in both oral and written forms with persons from diverse cultural and professional backgrounds.
Oversee and direct responsible support to the Medical Staff Administrative offices.
Adapt to a variety of new continually changing and sensitive situations in an appropriate and positive manner.
Knowledge of computerized word processing to include Windows and Microsoft Office.
Proficiency in writing techniques and skills.
Basic record keeping and filing systems.
Proper office methods and procedures.
Preferred Qualifications
3 Years Office Management
1 Year Healthcare related management experience
National Association Medical Staff Services (NAMSS) Certification - Preferred.
Compensation is determined based on years of relevant experience and departmental equity.
