Manager, Medical Information

Job Description Summary
The Medical Information Manager will provide timely, accurate and balanced first point of contact medical/scientific and technical information for telephoned medical questions and issues in real time; document medical inquiries; create positive customer interactions; capture potential adverse events; and provide disease state and product training to internal groups. Will also serve as a medical reviewer in the Medical, Legal, Regulatory review process for promotional and non-promotional materials.

Position Location:

This position will be located at the Princeton, NJ US Headquarters site.

Our Sandoz flexible hybrid working approach allows US office-based employees to work up to 50% of their monthly workday remotely. This role will not have the ability to be located remotely.

Must be authorized to work in the U.S. U.S. work visa sponsorship is not available for this role now or in the future.

Travel Requirements: Up to 5%

Major accountabilities / Your Key Responsibilities:

Your responsibilities include, but not limited to:

• Lead and deliver timely and high-quality support for all Medical Information projects with ownership and accountabilities, including:
• Coordinate information flow from internal and external sources to facilitate the dissemination of accurate, timely, consistent, and balanced information to internal personnel and external customers
• Research and respond with written and oral inquiries from internal and external customers
• Proactively develop medical response documents, create unique responses, and revise/update existing documents in database
• Search, evaluate, and summarize the published medical and scientific literature.
• As part of the Materials Approval Process team provide high-quality review of promotional materials for assigned products and attend live meetings as required; 1) ensure materials are scientifically accurate, current, and properly substantiated and referenced; 2) ensure material is scientifically rigorous and presented with appropriate context; and 3) ensure material is scientifically understandable for intended customer audience
• Work independently yet ensure strategic alignment of information with key internal stakeholders and experts, as necessary
• Identify emerging medical trends, marketplace issues (e.g., Medical Inquiry Trends, Business Intelligence) and quality assurance issues and share with appropriate personnel
• Participate in the creation of, and ensure adherence to, departmental and corporate policies and quality standards
• Support other MI Managers and AD in the development and review of other materials as needed; AMCP dossiers, Medical Intelligence, website, etc.
• Support mentoring PharmD fellow and summer intern, when requested.

Key capabilities required:

• Technical Skills - Able to interpret complex questions and information and has clear understanding of therapeutic area and products to respond to unsolicited requests.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyses information skilfully develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional customer situations; responds promptly to customer needs. Ability to plan, organize, prioritize, and execute multiple tasks within assigned objectives.
• Customer Service - Responds promptly to customer needs.
• Oral Communication - Must be able to communicate effectively; listen and get clarification.
• Diversity - Shows respect and sensitivity for cultural differences. Remains open to others' ideas and try new things.
• Interpersonal - Interacts and effectively communicates with management and non-management employees across the company as well as healthcare professionals (physicians, nurses, and pharmacists).
• Ethics - Works with integrity and ethically.
• Organizational Support - Supports organization's goals and values.
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Completes tasks on time or notifies appropriate person with an alternate plan.
• Judgment - Exhibits sound and accurate judgment.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Looks for ways to improve and promote work quality.

Required Qualifications:

Education & Experience (Required):

• PharmD degree required

Preferred Requirements:

• At least 2 years of experience in a medical information setting
• Post-graduate specialty training (Fellowship)
• Customer-oriented approach and ability to effectively work in cross-functional teams.
• Strong knowledge of medical terminology, pathophysiology, pharmacology, pharmacotherapeutics, and laboratory diagnostic tests
• Knowledge of drug information processes and adverse event reporting regulations a must
• Computer literacy is required
• Excellent verbal, written, and telephone communication skills
• Strong ability to analyze and synthesize emerging scientific data and put into strategic context
• Ability to lead strategically, drive performance, build alignment, and collaborate
• Demonstrated entrepreneurial behavior and problem-solving skills
• Previous experience in presenting scientific data both verbal and written
• Experience having effective interactions with appropriate levels of the organization and with an external audience
• Learning agility
• Knowledge of scientific and clinical research techniques
• Knowledge of GCP and regulatory requirements
• Ability to prioritize, stay organized and meet deadlines under pressure or time constraints and to manage multiple projects in a fast-paced environment
• Ability to balance excellent customer service skills with strict compliance requirements
• Ability to collaborate across different functional areas to ensure alignment with governance processes and to meet business objectives
• Strong leadership, interpersonal, and communication skills

• Computer Skills: Capable with Microsoft suite of programs including Word and Outlook, and extensive experience in managing and utilizing web-based software.

You'll Receive:

Sandoz offers a generous employee benefits package that includes a competitive salary, health insurance coverage for medical, prescription drugs, dental and vision, a generous company match for retirement savings accounts, and generous paid time off. We also follow a hybrid work policy that combines a mix of in-person and remote work to allow our employees flexibility.

The pay range for this position at commencement of employment is expected to be between $119,700 - 222,300 USD/year; however, while salary ranges are effective from 1/1/26 through 12/31/26, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

On September 30, 2021, Sandoz entered into a 5-year Corporate Integrity Agreement. Certain positions will have responsibilities to support the execution and adherence to CIA obligations, CIA-related deliverables, and any relevant audit, monitoring or Independent Review Organization (IRO) remediation.

Sandoz - Notice at Collection to Employees Applicants 4.15.24[16].pdf

Salary Range
$119,700.00 - $222,300.00

Skills Desired
Building Construction, Clinical Practices, Clinical Research, Clinical Trials, Drug Development, Hazard Identification, Health Sciences, Immunology, Intensive Care UnIT (Icu), Internal Control, Internal Medicine, Job Description, Medical Information, Organization Skills, Patient Care, Stakeholder Engagement, Tcp/Ip Protocols, Utilization Management (Um)