Job Title: Pharmacy ManagerSupervised by: Director of PharmacyEmployee: Position Summary (administrative responsibilities)Identify critical business opportunities and meaningful solutions to drive growth and improve performance in the Specialty Pharmacy • Successfully implement those solutions by leading the pharmacy team to achieve specified goals • Adapt to change and adjust plans to thrive in a dynamic community healthcare setting • Seek new ways to grow, collaborate with others and deliver better outcomes. Responsible for ensuring dispensing, reviewing, and verifying prescribed medications within regulatory guidelines, company policies, and procedures.
Assists and supports the Director of Pharmacy in analyzing performance data, including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management. Review KPIs with the Director of Pharmacy monthly.
Develops and maintains good relationships with the local medical community, including physicians, nurses, and other healthcare providers.
Assists the Director of Pharmacy with staff hiring and training, including annual FWA (Fraud, Waste, and Abuse) compliance, cultural competencies, and licensing or certification. Reinforces the direction of the Director of Pharmacy in staff performance by providing constructive feedback, monitoring customer service, and fostering employee development.
Develops and maintains a system of inventory record keeping and control to detect any shortages or discrepancies in drug inventory.
Assures that all prescription drugs and controlled substances are safe and secure in the pharmacy.
Responsible for making and publishing both the Pharmacist and Pharmacy Technician
Schedules at least two weeks in advance upon approval from the Director of Pharmacy.
Responsible for training and education of staff, including annual compliance and licensing or certification.
Assists the Director of Pharmacy in Biennial Controlled Substances inventory.
Assist the Director of Pharmacy in maintaining narcotic and controlled medications
Inventory/ Audit, discrepancy resolution, and ordering.
Performs the basic responsibilities of a pharmacist daily.
Other duties as assigned by the Director of Pharmacy as needed.
Description (Pharmacist responsibilities) In addition to leading and directing the Pharmacists, and the Pharmacy Technicians, the Pharmacy Manager is accountable for the management, oversight, and operation of all aspects of the pharmacy. This includes:
• Patient Safety
• Pharmacy Professional Practice
• Regulatory Requirements
• Quality Assurance: final verification of prescriptions
• Customer Service
• Personnel Management
• Inventory Management
• Loss Prevention
• Workflow Management
- E-FORCSE Reporting
- Continuous Quality Improvement Meetings
- Ordering controlled medications, maintaining CII- Inventory Log
- Policy and Procedures- Development and Implementation
- Biennial Controlled Substances Inventory
- Compliance with Insurance Audits
- Develop and implement strategies for script growth
- Provide pharmacy consulting services to customers regarding the effective usage of medications, awareness of drug interactions, and offering recommendations in the selection of over-the-counter medications such as vitamins and herbal supplements.
- Supports the efficient workflow of the pharmacy and assists the Director of Pharmacy in identifying ways to optimize pharmacy financials, and, inventory management, and enhance customer experience.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues promptly and answers questions to ensure a positive customer experience.
- Develop strong relationships with the most valuable customers by anticipating customer needs and proactively offering services. Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, and drug therapy reviews) thereby promoting the shift of the pharmacy role from transactional to interpersonal.
- Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
- Performs pharmacist tasks, including non-sterile compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
- Ensures the pharmacy operates in accordance with regulations, company policies, and standards. Assists the Director of Pharmacy with establishing procedures that promote the efficient workflow of the pharmacy, including assigning roles, coordinating activities, and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.
- Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
- Maintains current knowledge of information technology associated with pharmacy systems such as Pioneer Rx software and point-of-sale registers to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.
- Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows up with insurance companies as well as medical providers and participates in 3rd party audits.
- Follow up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications and answer medical provider questions.
- Assists and supports the Director of Pharmacy in analyzing performance data, including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management.
- Develops and maintains good relationships with the local medical community including physicians, nurses, and other healthcare providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
- Promotes teamwork and motivates team members by establishing expectations, monitoring and recognizing progress, and fostering a shared vision.
- Complete FWA (Fraud, Waste, and Abuse) Training annually.
- Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.
- Obtains necessary certifications, education credits, and training such as Health-stream Learning modules as required by the Company.
- Identify critical business opportunities and meaningful solutions to drive growth and improve performance in pharmacy
- Successfully implement those solutions by leading the team to achieve specified goals
- Facilitate a 'team' culture that promotes caring, energy, enthusiasm, and pride
- Apply acquired knowledge to help drive healthy outcomes and differentiate LCHPSC outpatient pharmacy.
- Adheres to dress code, appearance is neat and clean.
Professional Requirements:Maintains regulatory requirements.
Maintains patient confidentiality at all times.
Reports to work on time and as scheduled, completes work within designated time.
Wears identification while on duty and correctly uses the computerized punch time system.
Completes in-services and returns in a timely fashion.
Completes annual review and department in-services, as scheduled.
Attends staff meetings annually and/or reads and returns all monthly staff meeting minutes.
Represents the organization positively and professionally.
Actively participates in performance improvement and continuous quality improvement (CQI) activities.
Complies with all organizational policies regarding ethical business practices.
Communicates the hospital's mission, ethics, and goals, as well as the department's focus statement.
Physical DemandsRepetitive use of hands and fingers. Good hand and wrist dexterity to enable typing and/or computer work for 8-10 hours/day.
Good eyesight to read labels/prescriptions, graduated containers of fluids, to count tabs, capsules.
Good hearing to understand phone instructions/orders, customers and those in which the position depends.
Ability to work in a noisy, distracting atmosphere, to handle frequent interruptions, to adapt to changes in workload and work schedule.
Handle large volumes of work for long periods.
Walk, bend, stoop, twist, sit, and stand for long periods, 8-10 hours a day.
May require lifting and carrying light loads (Up to 30 lbs.)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.
Qualifications: Doctor of Pharmacy (Pharm.D) or B.S. in Pharmacy, Valid license as a Registered Pharmacist issued by the Florida State Board of Pharmacy, One to two years of experience in a retail pharmacy setting, previous pharmacy manager experience (preferred)
