JetBlue Airways

Manager Labor Relations

JetBlue Airways • $103K — $170K *
Long Island City, NY 11101In-Person
Transportation
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a relevant field or High School Diploma/GED with relevant experience
  • Five years of labor relations experience including collective bargaining agreements
  • Three years of leadership experience
  • Proficiency in communicating and influencing at all organizational levels
  • Knowledge of labor relations laws and the Railway-Labor Act
  • Familiarity with airline labor issues and collective agreements
  • Ability and availability for overnight travel (30% to 50%)

Responsibilities

  • Manage labor relations for Flight Ops/Dispatch including collective bargaining agreement administration
  • Serve as liaison for grievance/mediation/arbitration/negotiation processes
  • Collaborate with operational leaders and legal departments to ensure compliance
  • Oversee grievance processes and develop strategies with Sr. Analyst LR
  • Lead grievance mediation and collective bargaining negotiations
  • Conduct research and prepare memos on labor relations issues
  • Track and drive progress on pilot/dispatcher concerns ensuring accountability
  • Deliver training related to Labor Relations processes as needed
  • Counsel leaders to foster consensus on labor relations matters
  • Develop and mentor team members for engagement and growth

Benefits

  • Free space-available travel on JetBlue
  • Access to healthcare benefits
  • 401(k) plan with company match
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Opportunity for growth within a supportive culture
Full Job Description
Manager, Labor Relations

Position Summary

The Manager Labor Relations reports to the Director Labor Relations and is responsible for managing labor relations, including the grievance/mediation/arbitration and negotiations processes, with leadership, Legal and Crew Relations for unionized work groups and maintaining our culture and positive relations with those work groups. The Manager is an effective communicator and consensus builder and enjoys interacting with people at different levels within the organization and building and maintaining relationships. The Manager is comfortable working in a non-routine environment. The Manager is a skilled influencer, demonstrates solid time and project management skills, and is a resilient individual whose personal values match JetBlue's values of Safety, Caring, Integrity, Passion and Fun.

Essential Responsibilities
  • Point-person for all People department related labor issues pertaining to Flight Ops/Dispatch, including administration and implementation of the collective bargaining agreements (CBA)
  • Act as People liaison at meetings relating to the grievance/mediation/arbitration/negotiations processes
  • Partner with operational leaders of the unionized work groups, Crew Relations, and the Legal departments as needed to help maintain consistency and ensure CBA and legal compliance
  • In conjunction with Sr. Analyst LR, oversee the grievance/mediation/arbitration processes and strategy for same
  • Support the grievance mediation and collective bargaining negotiations processes to include acting as first chair
  • Performs research and analysis and preparation of memoranda related to Labor Relations issues
  • Be the subject matter expert on top pilot/dispatcher concerns and track and drive progress towards resolution by actively managing projects and holding stakeholders accountable
  • Provide recommendations to leadership to drive change regarding variables that may influence our Direct Relationship with other workgroups including reviewing and maintaining policies
  • Create and deliver LR training in conjunction with other departments as needed to include investigative training and drafting of discipline
  • Counsel operational leaders and drive consensus on matters relating to LR processes
  • Is responsible for the oversight, development and growth of their Direct reports as well as Playing a significant role in the development of all other LR team members to support their engagement, growth, and goal achievement
  • Other duties as assigned

Minimum Experience and Qualifications
  • Bachelor's Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Five (5) years of labor relations experience, including experience in drafting/negotiating collective bargaining agreements
  • Three (3) years leadership experience
  • Presenting and facilitating in front of senior leadership
  • Ability to appropriately compile and utilize data to make decisions
  • Ability to communicate and influence at all levels of the organization.
  • Familiarity with the Railway-Labor Act and knowledge of labor relations laws and best practices
  • Knowledge of other airlines' labor issues and collective bargaining agreements
  • Proficient knowledge and use of Microsoft Office Suite products (e.g., Outlook, Word, Excel, etc.)
  • Available for overnight travel (30% to 50%)
  • Able to work flexible hours
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications
  • Bachelor's degree in legal, labor or HR studies
  • Knowledge of contractual language
  • Airline operations experience (scheduling, airport operations, etc.)
  • Demonstrating solid project management skills and the ability to effectuate initiatives
  • Alternative Dispute Resolution (ADR) experience, practical or educational
  • Making proactive and educated decisions with minimal supervision
  • Demonstrating strong communication skills; written and verbal
  • Grievance mediation and arbitration experience
  • Understanding of the law(s)/precedent that govern labor and collective bargaining agreements
  • Organizational knowledge

Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:
  • Computer and other office equipment

Work Environment:
  • Traditional Office Environment

Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:
  • The base pay range for this position is between $103,000.00 and $170,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

#LI-Hybrid

About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at JetBlue Airways

More Transportation Jobs

Find similar Manager Labor Relations jobs:

NationwideLong Island City, NY