Position SummaryWe are seeking a Manager, L&D Operations to own the systems, data, and administrative backbone that make learning at Gifthealth run without friction. This position plays a key role in supporting the Enterprise Learning & Development team within the People Team, and will report to the Senior Director, Enterprise L&D, ensuring alignment with organizational goals, operational excellence, and compliance standards.
This is an individual contributor role with no direct reports. It serves as a dedicated support function for every program owner, facilitator, and instructional designer on the Enterprise L&D team.
Key Responsibilities L&D Systems Ownership- Own the learning technology stack end to end: administer, configure, and continuously improve the LMS/LXP, ensuring uptime, data integrity, and a seamless experience for every learner.
- Architect scalable systems and workflows: design course catalogs, learning paths, automation rules, and integrations (HRIS, SSO, content libraries) that scale as Gifthealth grows.
- Manage vendor and platform relationships: serve as the primary point of contact for LMS/LXP vendors, evaluating upgrades and new features and troubleshooting technical issues.
- Safeguard data quality and reporting: build and maintain dashboards and reports on completion rates, compliance status, and program effectiveness for L&D and executive stakeholders.
- Ensure security and access governance: manage user roles, permissions, and data privacy standards in line with Gifthealth's compliance and integrity commitments.
Learning Administration & Oversight- Run day-to-day learning operations: manage course scheduling, enrollments, waitlists, completions, and certifications across all active programs.
- Oversee compliance and required training: track mandatory and regulatory training to completion, proactively flagging gaps before they become risks.
- Support facilitators and program owners: coordinate logistics for instructor-led and virtual sessions, including materials, calendars, and post-session reporting.
- Serve as the primary point of escalation: resolve learner and manager questions about access, progress, and program logistics quickly and accurately.
- Maintain documentation and SOPs: keep process guides, admin playbooks, and knowledge-base articles current so the L&D operation runs smoothly regardless of who's on shift.
Program Enablement & Cross-Functional Partnership- Act as the operational backbone for the Enterprise L&D team: provide hands-on systems and administrative support to every instructional designer, facilitator, and program owner, regardless of the initiative they are running.
- Partner with L&D program designers: translate curriculum and content plans into fully built, tested, and launched learning experiences.
- Drive continuous improvement: gather feedback from learners and stakeholders, and use it to refine systems, processes, and the overall learning experience.
QualificationsEducation: High school diploma
Licensure/Certification: Not applicable
Experience: 3+ years of experience administering an LMS or LXP (e.g., Cornerstone, Workday Learning, Docebo, Absorb, or similar platforms), with a proven track record managing learning operations at scale, including enrollments, compliance tracking, reporting, and system configuration.
Skills (required):- Strong systems and process orientation, with the ability to build order out of ambiguity and translate business needs into scalable workflows.
- Comfort with data and reporting tools. Excel/Sheets required; experience with BI tools such as Metabase or similar is a plus.
- Excellent cross-functional communication skills, with the ability to support learners, facilitators, and executives alike.
Skills (preferred):- Experience in a healthcare, life sciences, or other regulated industry, with familiarity managing compliance-driven training requirements.
- Exposure to HRIS integrations, SSO/SCIM provisioning, or API-based system connections.
- Experience supporting a high-growth or rapidly scaling organization, where systems and processes are actively being built and matured.
Desired Attributes- Growth: You see every system and every learner interaction as a chance to get better, for yourself, your teammates, and the company.
- Integrity: You manage sensitive data, compliance tracking, and access controls with honesty and care, because trust is the foundation of good L&D.
- Forward Thinking: You build systems for where Gifthealth is going, not just where it is today, anticipating scale before it becomes a bottleneck.
- Teamwork: You partner easily across People, IT, and business teams, knowing that great learning operations are a team sport.
Work Environment Location: Hybrid, Columbus, OH
Schedule: Full-time
Regular meetings with the Enterprise L&D team, People Team leadership, IT, and business stakeholders to ensure alignment.
Key Essential Functions- Must be able to remain in a stationary position for extended periods while writing or reviewing documentation.
- Must be able to work on a computer for the entire shift.
- Must be able to attend virtual meetings with cross-functional teams.
Employment Classification
Status: Full-time
FLSA: Exempt
Salary Description
$115,000-$120,000
