Job DescriptionThe Manager, ITA Communications & Engagement is responsible for developing and executing strategies that strengthen engagement, connection, communication and participation within the Independent Travel Advisor (ITA) community. This role serves as the communications focal point for the advisor community, ensuring advisors are informed, connected, and supported throughout their time with the organization.
As a Manager, ITA Communications & Engagement within Chase Travel, you will create and lead the implementation of advisor communication strategies, recognition programs, and networking opportunities that foster community, increase participation, support retention, and enhance the overall advisor experience. You will work closely with leadership, operations, supplier partners, and advisor-facing teams to ensure communications and engagement efforts align with organizational goals and advisor needs.
Job Responsibilities- Develop and implement a comprehensive advisor engagement strategy focused on strengthening advisors' connection to the FROSCH / VWT brand, participation within the ITA community, satisfaction with the firm.
- Identify opportunities to enhance the overall advisor experience through improved communication, networking, recognition, and support initiatives.
- Create programs that foster collaboration, peer-to-peer connections, and community among advisors.
- Monitor advisor engagement trends and recommend strategies to increase involvement and participation.
- Develop and oversee communication plans that ensure advisors receive timely, relevant, and meaningful information.
- Manage advisor-facing communication channels, including newsletters, town halls, announcements, updates and leadership messaging.
- Partner with executive leadership to develop regular advisor communications related to strategic initiatives, organizational changes, and business updates.
- Establish communication best practices and governance standards for the ITA community to improve quality, consistency, and adoption.
- Lead advisor recognition initiatives that celebrate top performers, milestones, achievements, and contributions.
- Support advisor onboarding and integration efforts to help new advisors build connections and engage quickly within the community.
- Define and track engagement metrics, analyze feedback, and provide insights and recommendations to improve outcomes
Required qualifications, capabilities, and skills- Bachelor's degree in Communications, Marketing, Business, Hospitality, or related field.
- 5+ years of experience in communications, community engagement, advisor relations, customer success, or related fields.
- Demonstrated success developing engagement strategies and communication programs.
- Exceptional written, verbal, and presentation communication skills.
- Strong relationship-building and stakeholder management capabilities.
- Experience leading cross-functional initiatives and influencing without direct authority.
- Experience within the luxury travel, hospitality, or travel advisor industry and/or organizational communications.
- Understanding of independent contractor and advisor business models.
- Experience managing advisor, franchise, affiliate or membership-based communities.
Preferred qualifications, capabilities, and skills- Understanding of independent contractor and advisor business models.
- Experience managing advisor, franchise, affiliate or membership-based communities.
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
