Title:
Manager, IT OperationsLocation:
Brampton, Hybrid Position Status:
Permanent Full-timeExisting Vacancy:
YesPosition SummaryThe Manager, IT Operations, leads Quantum's infrastructure, cybersecurity, and end-user support functions across cloud and on-premises environments.
Reporting to the VP of IT, this role manages a team of 5+ IT professionals, oversees key technology partners, and ensures secure, reliable, and responsive IT service delivery.
Key ResponsibilitiesInfrastructure & Cloud Operations- Oversee on-premises and Azure cloud infrastructure, including performance, availability, backup, disaster recovery, patching, and security.
- Lead infrastructure projects such as cloud migrations, hybrid connectivity, Microsoft 365 administration, and automation improvements.
Cybersecurity- Manage cybersecurity across identity, endpoint, network, email, and cloud environments.
- Support vulnerability management, incident response, ISO 27001 governance, and SOC 2 readiness.
IT Support & Service Delivery- Lead responsive Tier 1-Tier 3 IT support across all sites.
- Improve ITSM practices, service desk performance, endpoint management, onboarding, and offboarding standards.
Team Leadership & Management- Coach and develop a team of infrastructure and support professionals.
- Manage vendors and service providers, including service reviews, renewals, and statements of work.
Governance, Budget & Strategy- Support IT budgets, documentation, asset inventory, operational reporting, KPIs, and risk updates for senior leadership.
QualificationsExperience- 8+ years of hands-on progressive IT experience, including 3+ years leading infrastructure, support, or security teams.
- Experience managing hybrid environments with a strong Microsoft Azure footprint.
Microsoft Azure & Cloud- Strong hands-on experience with Microsoft Azure, Entra ID, Azure networking, Azure Monitor, Backup, Site Recovery, and Microsoft 365 administration.
- Solid understanding of cloud governance, app services, licensing, identity and access management, SSO, MFA, Conditional Access, and PIM.
Cybersecurity- Experience with Microsoft Defender, Sentinel, Purview, Intune security baselines, vulnerability management, and incident response.
- Knowledge of ISO 27001, SOC 2 readiness, security controls, audits, risk management, Zero Trust, and vendor risk.
Infrastructure & Support- Strong knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, networking, Wi-Fi, virtualization, Intune, and ITSM/ITIL practices.
Leadership & Soft Skills- Hands-on people leadership, communication, customer service, vendor management, budgeting, and problem-solving skills.
Education & Certifications- Degree in a related field or equivalent practical experience; relevant Azure, security, endpoint, CISSP, CISM, Security+, or ITIL certifications preferred.
What We Offer- Company-paid Extended Health & Dental Benefits
- Disability and Life Insurance
- RRSP Match Program up to 4%
- Short Term Incentive Plan
- 3 weeks' vacation
- Education Reimbursement Program
- Employee Assistance Program
- Safety Shoes & Glasses Reimbursement
- Employee Purchase Program (up to 22% off on Qnovum.ca)
- Opportunity to play a part in protecting the environment and contributing to sustainability!
