Manager, IT Hardware & InfrastructureFairfax, VA | Full-Time Lead the technology infrastructure that keeps patient care connected across Fairfax Radiology Centers.We are seeking an experienced
Manager, IT Hardware & Infrastructure, who combines strong technical expertise with hands-on leadership and a commitment to exceptional customer service. In this role, you'll lead the team responsible for the hardware and infrastructure that keep FRC's clinical and business operations connected, reliable, and running smoothly.
This is an opportunity for an IT leader who enjoys both
leading people and staying close to the technology-someone who is equally comfortable managing a team and major infrastructure projects, supporting a radiologist with an urgent technology need, evaluating hardware solutions, or helping prepare the IT infrastructure for a new imaging center.
What You'll DoLead IT Hardware & Infrastructure- Oversee the hardware and infrastructure supporting FRC's clinical and business operations
- Provide support for workstations, diagnostic monitors and any of the hardware that supports our teams. This could include RIS, PACS, PowerScribe, VPN, networking, servers, firewalls, wireless networks, printers, fax systems, physician portals, email, and related systems
- Oversee service and support requests for IT hardware needs, ensuring timely assignment, follow-through, and resolution
- Support software installations and upgrades to ensure successful implementation and integration while minimizing disruption to operations
- Help maintain the reliability and security of systems used to store and communicate protected health information in accordance with HIPAA and other applicable requirements
- Support the communication technologies used throughout the organization, including telephone systems, network connectivity, email, websites, fax systems, and messaging applications
Lead & Develop the IT Team- Recruit, train, supervise, and provide ongoing direction to assigned IT staff
- Establish priorities and delegate service requests, projects, and assignments
- Provide performance feedback, annual evaluations, coaching, and performance management
- Manage time and attendance for assigned team members
- Foster a responsive, accountable, and customer-focused IT support environment
- Communicate department activities, priorities, and urgent issues to the Chief Information Officer
Support Our Radiologists & Teams- Provide direct technology support to FRC radiologists when needed
- Ensure effective IT support across a geographically diverse network of imaging centers and offices
- Troubleshoot and help resolve urgent hardware, connectivity, and infrastructure issues
- Travel to FRC locations as needed to provide on-site support and guidance
- Communicate technology updates and issues clearly to internal partners and stakeholders
- Participate in after-hours on-call support
Drive Projects & Continuous Improvement- Participate in technology projects, project management, and change-control processes
- Develop and manage Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to evaluate IT service and performance
- Track project progress and provide appropriate reporting and updates
- Identify trends and opportunities to improve technology, workflows, service, and organizational performance
- Stay current on developments in healthcare, radiology, office, and infrastructure technology and recommend appropriate upgrades or replacements
- Contribute to IT policies, procedures, operational reporting, strategic planning, and continuous quality improvement
Manage Technology Resources- Coordinate hardware selection and support with internal partners and vendors
- Partner with Procurement to evaluate solutions and negotiate competitive hardware pricing
- Participate in departmental and organizational budgeting
- Review and approve IT hardware-related invoices
- Support construction and renovation projects, providing guidance for cabling, PCs, printers, phones, networking, and other IT infrastructure needs
- Plan for technology replacements and upgrades to support current operations and future organizational needs
What You'll Bring- Bachelor's degree in Information Technology, Computer Science, Computer Information Systems, or a related field with 5 years of IT management experience preferred, OR approximately 10 years of IT management experience; an equivalent combination of education and experience will be considered
- Strong knowledge of IT infrastructure, hardware components, networking, desktop systems, servers, security, and related technologies
- Demonstrated experience leading IT staff and managing service delivery
- Experience supporting users and technology across multiple geographic locations
- Strong project management, organizational, and problem-solving skills
- Excellent customer service skills with the ability to support both technical and non-technical users
- Strong verbal and written communication skills
- Ability to work effectively in a hybrid environment and travel to FRC imaging centers and offices as needed
- Healthcare IT experience preferred; radiology experience is a plus
- Experience with RIS, PACS, diagnostic imaging technology, or other healthcare information systems is highly valued
Physical & Operational RequirementsThis is a
hands-on IT leadership position. The role requires the ability to travel among FRC locations, transport equipment weighing up to 50 pounds, and access computers and technology equipment located under desks, on shelving, and within IT storage and server rooms.
Because technology issues can occur outside normal business hours, this position also participates in
after-hours on-call support.
Benefits- Medical, Dental, and Vision Insurance
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Profit Sharing Plan
- Employer-Paid Short- and Long-Term Disability Coverage
- Employer-Paid Life and AD&D Insurance
- Employee Assistance Program
- Additional voluntary benefit options
CompensationBased on your qualifications and experience, the compensation range for this position is:
$130,500 - $159,500/year
Placement within the range is determined by factors including experience, education, certifications, and internal equity.
