Jones Lang LaSalle Incorporated

Manager - Investor Accounting

Jones Lang LaSalle Incorporated$90K — $120K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years in mortgage accounting or banking
  • 2+ years of management experience
  • Strong investor knowledge (Freddie Mac, Fannie Mae, etc.)
  • Solid understanding of CRE finance and servicing regulations
  • Familiarity with SOX compliance and internal controls
  • Advanced Microsoft Excel skills (pivot tables, VLOOKUP, macros)
  • Excellent analytical and detail-oriented problem-solving skills

Responsibilities

  • Manage and mentor team in technical issues and career growth
  • Conduct performance evaluations and provide ongoing feedback
  • Develop training programs for new hires and ongoing staff education
  • Oversee remittance generation and reporting for various investors
  • Handle investor inquiries and escalated issues
  • Review and approve reconciliations and resolve reporting issues
  • Identify technology-driven solutions for process improvement

Benefits

  • 401(k) plan with company matching
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
Full Job Description
We are seeking an experienced Manager to join our Investor Accounting team in Houston, TX. Reporting to the Director of Investor Accounting, this role combines hands-on technical execution with direct people management responsibilities, overseeing a team who supports our investor partners and cash management operations.

About the Role

The Investor Accounting Manager will oversee day-to-day operations related to the collection, movement, remittance, reporting, and reconciliation of cash transactions for our diverse investor portfolio. You'll manage a team of professionals while ensuring accuracy, compliance, and efficiency across all investor accounting functions. This position requires both strong technical knowledge of mortgage servicing guidelines and the ability to develop talent while driving operational excellence.

Key Responsibilities

Team Leadership & Development
  • Directly manage and mentor team members of varying experience levels, providing guidance on complex technical issues and career development
  • Conduct performance evaluations and provide ongoing feedback to drive individual and team performance
  • Partner with the Director to develop and implement comprehensive training programs for new hires and continuous education for existing staff
  • Build team capacity and foster a culture of accountability, collaboration, and continuous improvement
  • Train and manage staff responsible for bank account administration including opening and closing accounts as needed

Investor Relations & Operational Excellence
  • Oversee the generation and distribution of remittances and reporting packages for investors including Freddie Mac, Fannie Mae, Ginnie Mae, CMBS, life companies, and other institutional partners
  • Serve as a primary point of contact for investor inquiries and escalations, ensuring timely and accurate responses
  • Review and approve complex reconciliations and resolve escalated reporting issues
  • Collaborate with cross-functional teams to develop, maintain, and enhance policies and procedures for all investor accounting functions
  • Review banking fees to identify any changes or trends and recommend areas where negotiation may result in reduced expenses

Compliance & Risk Management
  • Actively supports Director during audits by reviewing documentation gathered by the team and drafting responses.
  • Assists with responses to audit findings, determining mediation and following-up for compliance.
  • Ensure adherence to SOX controls, company policies, and investor requirements
  • Monitor compliance with servicing guidelines and regulations for mortgage banking
  • Identify and remediate control gaps or process weaknesses

Process Improvement & Technology
  • Identify opportunities for technology-driven solutions to enhance accuracy, efficiency, and scalability
  • Lead the implementation of process improvements and system enhancements
  • Oversee testing of system functionality and validation of software upgrades and reports
  • Drive standardization and automation initiatives to create a scalable platform

Strategic Support
  • Develop and deliver management reports and analysis to support business decisions
  • Support ad hoc projects and strategic initiatives as assigned by the Director
  • Contribute to departmental planning and goal-setting


Qualifications

Required
  • 6+ years of progressive experience in mortgage accounting or mortgage banking
  • 2+ years of people management or supervisory experience
  • Strong understanding of investor requirements for Freddie Mac, Fannie Mae, Ginnie Mae/HUD/FHA, CMBS, and life companies
  • Solid working knowledge of CRE finance, servicing guidelines and regulations
  • Familiarity with SOX compliance requirements and internal control frameworks
  • Highly advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, macros, complex formulas, data analysis)
  • Excellent analytical and problem-solving skills with keen attention to detail

Preferred
  • Bachelor's degree in Accounting, Finance, Real Estate, or related field
  • Experience implementing technology solutions or optimizing servicing platforms
  • Track record of successfully managing and developing high-performing teams
  • Experience serving as liaison during audits or regulatory examinations

What Sets You Apart
  • Strong leadership presence with ability to motivate and develop diverse team members
  • Proactive and solutions-oriented approach to challenges
  • Excellent communication skills with ability to translate complex concepts for various audiences
  • Ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment
  • Strategic thinker with strong business acumen and ability to see the bigger picture
  • Demonstrated ability to drive change and implement process improvements


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Houston, TX

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ

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