About the role:The Manager, Income & Funding Manager Western Canada, is responsible for the management of their direct reports on the Income and Funding teams in Western Canada. With a strong focus on collaboration with fellow managers in Originations, you will strive to unite your team in meeting company objectives and compliance requirements, as well as managing out-of-policy decision-making on applications for the Income and Funding teams.
What you'll do:- Responsibility and oversight for ensuring all Income and Funding policies and processes are followed.
- Ensuring your team is trained on all policies, processes, and regulatory requirements.
- Ensuring your teams productivity SLAs, quality standards, and KPIs are achieved.
- Ensuring that policy escalations and decision-making adhere to proper authority levels.
- Working closely with Sr. Managers in Originations to ensure a full understanding and execution of the Eden Park risk strategy and policies.
- Performing audits as required and overseeing remediation activities arising from audit and compliance findings.
- Reviewing audit and compliance findings and implementing corrective actions as required.
- Assisting in the recruitment, onboarding, training, development, and retention of direct reporting staff.
- Completing regular check-ins, performance reviews, coaching discussions, and mid-year/year-end evaluations through written and verbal communication.
- Working collaboratively with Sales, Credit, and Dealer partners to support operational objectives and customer service excellence.
- Assisting in ensuring all documentation, communications, and processes of Income and Funding operations are available to staff and comply with business and regulatory requirements.
- Supporting the team during periods of high volume, complex escalations, or business-critical initiatives.
- Supporting the review of Income and Funding applications, and documentation processes to ensure compliance with established policies, procedures, and quality standards.
- Monitoring operational trends, productivity metrics, and quality outcomes and recommending improvements to leadership aimed at enhancing efficiency, compliance, and customer experience.
Education Requirement:- Secondary School diploma - Post Secondary Education an asset
- Minimum of 5 years of loan processing experience
- Experience with LOS software systems
- Familiarity with Microsoft office applications (Excel, PowerPoint, word).
- Excellent communication, interpersonal, and negotiation skills, with the ability to effectively interact with stakeholders at all levels.
What you can expect - pay & process:- Expected base salary range is $75,00.00 - $90,000.00, plus the opportunity to earn an annual incentive bonus tied to performance. This posting is for an existing vacancy within our organization.
- Artificial intelligence may be used in parts of the recruitment process.All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. If what you read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you are selected for first stages of the interview process.
Learn more: https://www.fairstone.ca/en/about/canadian-lender
Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/
If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Time Type:Full time
Job Type:Permanent
