The Retail Wireless Network Operations team requires a Business Operations Manager to direct core network operations and support Business Operations Analysts in a fast-paced environment. The position addresses operational challenges by overseeing technical network initiatives, streamlining processes, and bridging gaps between technical functionality and business strategy. The manager ensures strong cross-functional alignment among engineering, IT, field teams, and external partners to achieve retail wireless brand objectives and meet contractual commitments.
What Success Looks Like (Objectives):- Oversee and guide a team of analysts executing technical network initiatives, cross-functional projects, and strategic priorities
- Lead process optimization and drive operational changes across network, engineering, and IT teams without direct authority
- Establish robust communication frameworks and prepare regular business reviews for executive leadership and steering committees
- Manage external partner relationships to ensure internal team delivery on strategic goals and contractual commitments
- Leverage AI tools and business analytics to analyze complex operational challenges and optimize team workflows
- Guide team members in translating technical network system functionality into actionable business and customer experience strategies
Core Skills, Competencies, and Key Experiences (What you'll bring)- Proven ability to influence across a matrix organization and drive process change without direct authority
- Exceptional communication and presentation skills tailored for senior leadership and steering committees
- Strong analytical, critical thinking, and problem-solving abilities to solve process bottlenecks alongside IT leads
- Proficiency in AI literacy and data interpretation tools to evaluate operational metrics and streamline workflows
- Outstanding organizational skills to manage competing priorities in a fast-paced, ambiguous environment
- Collaborative mindset to partner effectively across corporate, field, and external stakeholder groups
Additional Qualifications:- Experience in the retail or wireless industry
Candidates must be willing to participate in at least one in-person interview.Minimum Requirements:- Minimum Education: Bachelor's degree in Business Management, Business Analytics, Data Science, or a related field
- Minimum Experience: 5 years of experience in business operations, network operations, or technical project management
- Required Technical Skills: Must have at least 5 years of experience with:
- Cross-functional leadership and executive presentation in a matrixed environment
- Process optimization, project management principles, and Google Suite tools
- Operational analysis and solving technical or IT process bottlenecks
Visa sponsorship not available for this position
Salary RangeCompensation: $83,950.00/Year - $119,900.00/Year
About Our DepartmentOur Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.
BenefitsWe offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
