Bachelor of Science in Engineering or related field
5-10 years of experience in field service management, preferably in semiconductor capital equipment
Strong knowledge of semiconductor equipment and ASM technologies
Experience managing customer accounts and field teams
Proficiency in P&L management and business processes
Excellent verbal and written communication skills in English
Prior experience with team performance management and development
Familiarity with SAP and service-related systems
Responsibilities
Lead installation and support of ASM equipment in the region
Provide technical guidance to site personnel
Ensure service tasks are completed on time and to standard
Participate in new product development for field readiness
Enhance service processes and operational procedures
Establish best practices for service operations
Maintain a strong safety and quality-first culture
Manage regional financial performance for service and spares
Benefits
Opportunities for career development and growth
Collaborative and supportive team environment
Access to further training and development programs
Strong emphasis on safety and quality culture
Engagement in strategic decision-making across departments
Full Job Description
As a Service Manager at ASM, you will lead all customer service operations for ASM equipment within your assigned region. You will be responsible for installation, qualification, and ongoing support of ASMs PEALD & PECVD tools, ensuring strong performance, reliability, and customer satisfaction. You will oversee spare parts operations, manage financial performance across service and spares, and lead a team of Field Service Engineers. By partnering closely with Micron, internal stakeholders, and your team, you will drive operational excellence and build a strong, professional service organization. What you will be working on Technical and operational leadership
Oversee installation, qualification, and service support of ASM equipment across the region
Provide guidance to site personnel on routine and non-routine technical activities
Ensure service jobs are completed within scheduled timeframes and according to plan
Participate early in new product development activities to ensure field readiness
Improve service processes, reporting structures, and operational procedures
Establish standardization, guidelines, and best practices for service operations
Create an optimal environment for product support, including tools and procedures
Provide feedback to product organizations to improve ease of maintenance and uptime
Safety, quality, and compliance
Establish and maintain a strong "Safety and Quality First" culture
Ensure adherence to ASM policies, service bulletins, and procedures
Drive proper use of documentation and systems to support continuous improvement
Promote accurate reporting, including FSM usage and time tracking
Customer and account leadership
Support all ASM service activities for the Micron account within the assigned region
Build and maintain strong relationships with customer stakeholders
Ensure all contractual service obligations are met
Drive customer satisfaction through service delivery and responsiveness
Stay informed on account goals, roadmaps, financial performance, and key issues
Communicate progress, risks, and opportunities to leadership
Financial and business management
Responsible for meeting regional financial targets for service and spares business
Manage spare parts depots and consignment inventory levels
Support forecasting and revenue generation activities
Monitor performance and take corrective actions as needed
Team leadership and development
Lead and manage Field Service Engineers and group leaders
Motivate and communicate effectively with direct reports
Set clear expectations aligned with cost, schedule, and performance goals
Manage FSE utilization and team productivity
Conduct annual reviews and support career development
Define annual goals for team members aligned to account objectives
Foster a professional, high-performing service organization
Planning and collaboration
Plan and organize work schedules to meet operational demands
Allocate resources effectively across service activities
Collaborate with Sales to support spares and service contract closure
Work cross-functionally with internal teams to achieve business objectives
Participate in departmental policy and strategic decision-making
Integrate activities across teams to ensure alignment and execution
What we are looking for
Bachelor of Science in Engineering or a related field
5-10 years of experience in field service management, preferably in the semiconductor capital equipment industry
Strong knowledge of semiconductor equipment, ASM technologies, and applications
Experience managing service operations, customer accounts, and field teams
Experience with P&L management, forecasting, and business processes
Ability to influence and interact with senior stakeholders internally and externally
Strong project management, organizational, and time management skills
Excellent verbal and written communication skills in English
Prior people management experience with responsibility for team performance and development
Experience using SAP and service-related systems
What sets you apart
Strong background in semiconductor service, customer satisfaction, and account management
Experience managing spare parts logistics and inventory at a regional level
Proven ability to build and improve service organization structure and processes
Demonstrated ability to balance strategic thinking with execution
Experience driving continuous improvement and operational efficiency
Ability to operate effectively in a high-demand, customer-focused environment
About ASM International
ASM International is a materials science company that provides solutions for the production of advanced materials. The company was founded in 1913 and is headquartered in Phoenix, Arizona. ASM International offers a range of products and services, including materials testing, analysis, and consulting. The company serves a variety of industries, including aerospace, automotive, and electronics. ASM International has operations in Europe, Asia, and North America.
