Norton Healthcare Pavilion

Manager, I.S. Operations, Fully Remote

Norton Healthcare Pavilion • $95K — $115K *
US-AnywhereRemote in Louisville, KY
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree with 5 years or 9 years without in Information Systems
  • One year of experience in a healthcare setting preferred
  • One year of management experience desired
  • Certification in IT Infrastructure Library or related technical field is a plus
  • High proficiency in Microsoft Office, SharePoint, network, storage, and operating systems

Responsibilities

  • Supervise technical analysts in planning and maintaining technology systems
  • Analyze industry technology to align with service level agreements and operational goals
  • Lead the design of technical roadmaps and engineer solutions for operational needs
  • Proactively analyze reports and metrics to mitigate risk to NHC systems
  • Recommend and implement projects for operational stability and maintain best practices
  • Assist in developing procedures for maintenance of technology platforms
  • Conduct performance reviews and develop training plans for staff

Benefits

  • Hybrid work option with initial onsite training
  • Opportunity to work with cutting-edge technology
  • Focus on professional development and training
  • Collaborative environment with I.S. peers
  • Engagement in strategic projects that impact operations
Full Job Description
Responsibilities

The Mgr, I.S. Operations will supervise a team of technical analysts in the planning, implementation, and maintenance of technology that supports the organization's mission. This position assists reviewing industry technology, standards and best practices to create plans to ensure the technology platforms meet SLA and operation goals. This position will assist in promoting standards, developing capacity plans, roadmaps, and developing related policies and procedures. This position is expected to collaborate with I.S peers and leadership on improvement service opportunities. The position will effectively lead the IS Operations to meet service and project in accordance with defined NHC tools, processes, and best practices. High proficiency in Microsoft Office, SharePoint, network, storage and OS's.

Key Accountabilities:
  • Lead the design of technical roadmaps that support the I.S. Operations. Collaboratively engineer solutions for various project and operational needs.
  • Analyze reports and metrics from the environment to proactively reduce risk to the NHC systems. Lead the troubleshooting of incidents and investigation of root cause analysis for problems.
  • Recommend, design, and deliver projects that support the stability of the I.S. Operations. Collaborate across I.S. to implement and maintain standards for security, configuration and capacity. Develop procedures for the continuous maintenance of all platforms.
  • Supervise staff on the tasks associated with design, implementation, and support of technology solutions. Actively contribute to the development of new processes and procedures that improve the department's ability to perform.
  • Provide annual performance review, development plans, and training plans for staff leveraging NHC tools and processes. Develop staffing plans to insure regular rotations, on call, and special project needs are met.

**This role offers a hybrid work option. Initial training will take place at a Norton Healthcare facility, and you must be available to come onsite for business needs as required. Employees in this position must reside in Kentucky or Indiana.**

Qualifications

Required:
  • With a Bachelor's Degree: Five years in Information Systems
  • Without a Bachelor's Degree: Nine years in Information Systems

Desired:
  • One year in a healthcare setting; One year management
  • Information Technology Infrastructure Library OR Industry Recognized Technical Certification

About Norton Healthcare Pavilion

Norton Healthcare’s faith heritage has guided its mission to provide quality health care to all those it serves. Today, Norton Healthcare is a leader in serving adult and pediatric patients from throughout Greater Louisville, Southern Indiana, the commonwealth of Kentucky and beyond.

Norton Healthcare Careers

There has never been a better time to explore the job opportunities at Norton Healthcare, a leading organization in the healthcare industry known for its commitment to innovation and quality care.

Work You’ll Do

Join Norton Healthcare’s esteemed team to assist in transforming the healthcare landscape through top-tier medical services and patient care. This is an opportunity to be part of a culture that values diversity and leadership, fostering professional growth and development. Engage in meaningful work that makes a difference in patients' lives every day, supported by a team that is dedicated to nurturing your career path with extensive training and opportunities for advancement.

Norton Healthcare Jobs and Employment Opportunities

Norton Healthcare is building a robust team of professionals. Explore a range of career paths from clinical roles to administrative positions, all designed to support your professional journey and personal growth.

Innovate and Lead

At Norton Healthcare, innovation is at the core of everything they do. Join a team where your skills will be honed, and your innovative ideas will be welcomed in a collaborative environment.

Develop Your Career

Norton Healthcare is committed to offering its team members the benefits and tools needed to advance their careers. From leadership programs to diversity training, the resources provided are unparalleled.

Explore Job Opportunities

From direct patient care to support services, Norton Healthcare offers a variety of positions that allow professionals to find their niche and excel. The hiring process at Norton Healthcare is designed to be transparent and supportive, helping you to showcase your skills and experience effectively.

Internship Programs

Gain hands-on experience through Norton Healthcare’s internship programs. These opportunities are a stepping stone to full-time employment and a great way to build your resume while making significant contributions to the community.

Join a Diverse and Inclusive Team

Norton Healthcare places a high value on creating a diverse and inclusive work environment. Here, everyone’s unique background and perspective are embraced, contributing to a richer team dynamic and enhanced patient care.

Networking and Professional Development

Enhance your career with Norton Healthcare’s commitment to professional development. Engage in networking events, specialized training, and more to build connections and skills that will aid in your career longevity.

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Search open positions that match your skills and interests. Norton Healthcare looks for passionate, curious, creative, and solution-driven team players.

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Learn more about Norton Healthcare Pavilion
Industry
Hospitals & Medical Centers
* Ladders Estimates

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