Business Intelligence Manager

Bargaining Unit: Non Represented - Manager

Rate of Pay: $128,731 annually + DOE

Summary
The Manager of Business Intelligence leads the development, governance, and delivery of enterprise dashboards, reports, metrics, scorecards, and analytical products. This role connects clinical, operational, financial, quality, and executive stakeholders with technical teams to translate organizational needs into accurate, standardized, actionable information. The position oversees Business Intelligence standards, reporting governance, stakeholder engagement, analytical delivery, and adoption of enterprise reporting and self-service analytics.

Essential Duties and Responsibilities
Enterprise Business Intelligence & Reporting

• Lead development and delivery of enterprise dashboards, reports, scorecards, metrics, and analytical products.
• Own Business Intelligence reporting standards, design principles, usability standards, and report lifecycle management.
• Lead intake, evaluation, prioritization, and delivery of enterprise reporting and analytics requests.
• Support executive, clinical, operational, access, quality, financial, regulatory, and service line reporting needs.
• Evaluate existing reporting and retire obsolete, duplicative, inconsistent, or unsupported analytical products.
• Promote standardized and scalable reporting solutions rather than fragmented departmental reporting.

Business Requirements & Analytical Decision Support

• Gather, analyze, and document clinical, operational, financial, executive, quality, regulatory, and strategic reporting requirements.
• Translate business requirements into dashboards, reports, scorecards, metrics, analytical products, and technical specifications.
• Partner with organizational leaders to identify appropriate measures, analytical approaches, and reporting solutions.
• Lead user acceptance testing, stakeholder validation, and business approval prior to implementation.
• Analyze reporting needs and recommend solutions that balance business value, technical feasibility, standardization, and sustainability.
• Support organizational initiatives requiring cross-functional analytical and reporting capabilities.

Reporting Governance, Metrics & Data Quality

• Lead metric definition, business-rule documentation, data-dictionary development, reporting governance, and business data-quality processes.
• Establish consistent definitions and methodologies for enterprise performance measures.
• Ensure dashboards and reports use approved data sources, business rules, calculations, and reporting standards.
• Coordinate validation of reporting outputs with Finance, clinical, operational, quality, and other subject-matter experts.
• Identify reporting discrepancies and partner with Data and Engineering and source-system owners to resolve underlying data issues.
• Maintain documentation of metrics, reporting logic, ownership, definitions, and analytical methodologies.

Analytics Adoption & Operational Partnerships

• Partner with clinical, operational, executive, quality, and departmental leaders to improve the use of data in organizational decision-making.
• Train stakeholders and support adoption of enterprise dashboards, analytical tools, and governed self-service reporting.
• Partner with Data and Engineering on technical feasibility, shared data assets, semantic models, system performance, and delivery timelines.
• Partner with Finance to connect operational, clinical, workforce, and financial performance.
• Partner with Information Technology and application teams regarding source-system reporting requirements and system changes affecting analytics.
• Promote data literacy and effective use of analytical information throughout the organization.

Leadership & Analytical Standards

• Supervise, develop, and prioritize the work of assigned Business Intelligence analysts, developers, and other analytical staff.
• Build a high-performing Business Intelligence team through coaching, mentoring, succession planning, cross-training, and professional development.
• Establish priorities and allocate resources based on organizational strategy, reporting demand, regulatory requirements, and operational needs.
• Review analytical products for accuracy, consistency, usability, appropriate validation, and alignment with organizational standards.
• Establish and maintain Business Intelligence development, documentation, testing, validation, and release processes.
• Recommend improvements to analytical tools, reporting processes, governance practices, workflows, and organizational analytical capabilities.

Demonstrates System Values in performance and behavior.

Complies with System policies and procedures.

Other duties as may be assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities
Carries out supervisory responsibility in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.

Minimum Education/Experience
Bachelor's Degree Analytics, business intelligence, information systems, healthcare administration, finance, or a related field and 5 or more years relevant experience

Required Licenses/Certifications
None

Other Experience/Qualifications
Required

• Bachelor's degree in analytics, business intelligence, information systems, healthcare administration, finance, or a related field.
• Five years of experience in business intelligence, reporting, analytics, or decision support.
• Previous supervisory, project-lead, or team-lead experience.
• Strong experience with Power BI or a comparable enterprise reporting platform.
• Demonstrated ability to communicate analytical information to technical and nontechnical stakeholders.

Preferred

• Healthcare analytics experience.
• Experience with Epic, SQL, Microsoft Fabric, Axiom, Premier, or healthcare benchmarking systems.
• Master's degree or relevant analytics certification.