Requisition number
205041E
Date posted
10/01/2026
Manager, HSPnet Solutions HSPnet
Vancouver, BC
Reporting to the Director of HSPnet, the Manager, HSPnet Solutions is responsible for managing, monitoring and delivering the operations of HSPnet. The Manager supports the delivery of HSPnet in BC and across Canada, ensuring positive user experience and ability of the platform to meet the needs of all aspects of coordinating student placements.
What you'll do - Oversee the day-to-day operations of the HSPnet service. Provide leadership to staff through coaching, guiding and modeling key behaviours and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Assist team members to define shared and individual goals, meet target dates and ensure alignment of team goals with customer needs. Foster team spirit, trust and mutual respect. Maintain an organizational structure for the area that provide the highest level of quality work and service to customers.
- Evaluate individual and team performance in collaboration with appropriate internal and/or external partners. Investigate work and staff issues and where necessary initiate disciplinary action up to and including termination. Participate in the management of labour relations matters and negotiate/approve essential service levels for the area as applicable.
- Establish clear responsibilities for each employee, reviewing workload assignments, and adjusting schedules according to workload to ensure levels meet operational requirements.
- Participate in management of labour relations matters and approve essential services levels as necessary.
- Monitor the annual operating budget for designated services. Ensure adherence to the budget by performing duties such as monitoring expenditures and recommending remedial action and take corrective action to ensure performance to plan.
- Triage national user system improvement requests.
- Develop project plans, align priorities, and work within Agile methodologies.
- Perform advanced, complex project and change management activities to support continuous improvement and alignment with the goals, objectives, and strategic directions of HSPnet.
- Achieve program objectives and delivers results.
- Perform other duties as assigned.
What you bring Qualifications
- A level of education, training, and experience equivalent to a degree in Health Information Sciences or Computer Science or a relevant healthcare discipline, plus seven (7) years recent related clinical information systems experience in a large, complex information systems application environment, including a minimum of five (5) years in a progressively responsible management role. Previous project management experience with Agile methodologies is required. Exposure to in custom technical solutions, SQL, Microsoft cloud infrastructure, technical environment setup, and Power BI is preferred.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples within social and health contexts. This includes significant understanding of Indigenous-specific mandates and a commitment to addressing and mitigating Indigenous-specific racism and discrimination. The role involves actively embedding Indigenous Cultural Safety and Humility into daily practices and fostering a diverse and inclusive team environment. Additionally, it requires practical expertise in engaging with diversity, promoting equity, and advancing inclusion (DEI) initiatives.
- Demonstrated practical knowledge and understanding of legislative obligations and provincial commitments relevant to HSPnet, based on foundational documents such as the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, Anti-Racism Data Act, and the BC Human Rights Code. This includes understanding how these obligations intersect across the healthcare system and applying this knowledge to support team compliance and operational effectiveness.
Core Competencies
- Possesses a strong understanding of Indigenous-specific racism and broader systemic racism within the colonial health care structure. Demonstrates practical leadership in identifying and addressing barriers, promoting an environment of belonging, and ensuring Indigenous Cultural Safety. Actively engages in action-oriented practices to address Indigenous-specific racism and dismantle systems of oppression, while also confronting broader issues of racism and discrimination. Exhibits strong DEI and anti-racism skills to lead by example, fostering a culture of continuous learning, equity, inclusion, and belonging within their team.
- Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Demonstrated ability to effectively manage in a large and diverse environment. Strong interpersonal and leadership skills. Excellent communication skills including the ability to facilitate and persuade others.
- Ability to explain complicated technical issues in non-technical terms and in a non-technical manner. Customer focused with ability to facilitate and encourage cooperation between diverse operational groups and skill sets.
- Demonstrated ability to build and maintain effective relationships. Proven ability to plan and execute complex projects with stringent timelines. Demonstrated analytical and problem-solving skills.
- Demonstrated ability to establish courses of action for self and others that are results-oriented.
- Demonstrated deep understanding of their personal learning/unlearning journey in relation to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Able to articulate and share this journey to motivate and inspire others enhancing a culture of learning/unlearning and self-reflection.
- Demonstrated knowledge of the social, economic, political realities of settler-colonialism and impacts on Indigenous peoples in social and health contexts as well as knowledge and understanding of, and commitment to upholding legislative obligations and provincial commitments in the foundational documents: Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, and the Distinctions Based Approach.
What we bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular Full-Time
Salary Range: $90,770 - $130,481. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 West Broadway, Vancouver, BC V6H 1G9
Closing Date: Applicants accepted until position is filled
Hours of Work: 08:00-16:00 Monday-Friday
Requisition #: 205041E
Back to search result
