Bachelor's degree or related experience in Engineering or aviation field
3+ years in supervisory or project management roles in aviation
Experience with process mapping and implementation of business processes
Familiarity with data visualization tools
Highly organized with project management skills
Excellent communication skills, both oral and written
Ability to work cross-functionally with stakeholders
Strong problem-solving skills and ability to influence outcomes
Responsibilities
Lead transformation efforts to implement scalable tools and analytics solutions
Develop and refine business metrics and KPIs for performance monitoring
Align with cross-functional teams to evolve the analytics framework
Drive adoption of digital tools to modernize heavy maintenance operations
Apply structured process improvement methodologies to enhance operational outcomes
Translate data into actionable insights for efficiency and cost control
Adjust focus based on shifting operational priorities
Benefits
Opportunity to shape and execute analytics strategy
Engagement in continuous improvement initiatives
Access to modern digital tools and technologies
Collaboration with cross-functional teams
Potential for career advancement in a dynamic environment
Full Job Description
Description
This role is responsible for leading transformation efforts and implementing scalable tools and analytics solutions that evolve with the needs of the business. They will develop and refine business metrics and KPIs to monitor performance, drive accountability, and enable responsive decision-making across varying levels of operational demand.
In addition, the Manager will shape and execute the division's analytics strategy-translating data into actionable insights that improve efficiency, reduce turnaround time, and strengthen cost control. This role requires both strategic foresight and hands-on execution, with the flexibility to adjust focus as operational priorities shift.
Drive performance improvement by applying structured process improvement methodologies and leveraging data to enhance operational outcomes
Establish and maintain performance metrics that align strategic goals, enabling data-driven oversight of maintenance efficiency, turnaround times, and cost performance tied to the Heavy Maintenance check lines
Align with cross-functional teams to define and evolve the analytics framework, ensuring insights are effectively used to inform decisions, identify trends, and support continuous improvement initiatives
Drive the adoption and implementation of digital tools and technologies to modernize heavy maintenance operations and improve data accessibility, workflow integration, and process automation tied to deployment of digital MRO lines of maintenance
Qualifications
What's needed to succeed (Minimum Qualifications):
Bachelor's degree or related experience in Engineering or aviation related field
3+ years of supervisory, project management, or experience working on continuous improvement experience in aviation related fields
Familiar with process mapping, process improvement and end state implementation of business processes/applications
Familiar with data visualization tools and standards
Highly organized
Ability to manage/support multiple projects
Excellent oral and written communication skills
Ability to work cross functionally with key stakeholders at multiple levels of the organization both internally and externally
Ability to storytell using data
Strong problem solving skills and ability to influence others toward desired outcome while maintaining strong productive teams
Ability to drive strategic change
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Bachelor's degree in Engineering or Business
Fleet specific airworthiness release
7 years overall aviation industry experience
Background in maintenance programs, engineering, or continuous improvement
Strong knowledge of Tech Ops business processes and procedures
Tech Ops and/or Heavy Maintenance applications, data structure, and platforms
Engineering, Analytics, Program/Project Management or Planning roles
Experience building applications / dashboards within Palantir and PowerBI
About United Air Lines, Inc
United Airlines is a major American airline that operates a large domestic and international route network. The company is headquartered in Chicago, Illinois and is a founding member of the Star Alliance, the world's largest airline alliance. United Airlines operates a fleet of over 800 aircraft and serves more than 350 destinations in over 50 countries.
