Manager, Health & Welfare Reconciliation
This position provides leadership and oversight for Health & Welfare reconciliation activities, leading a team of professionals to ensure the accuracy and integrity of financial and operational transactions, maintain adherence to established policies and procedures, and support strategic initiatives that enhance the client and employee experience. The Manager collaborates closely with internal business partners, vendors, and stakeholders to identify opportunities for continuous improvement, increase operational efficiency, mitigate risk, and support organizational objectives. This role is responsible for developing team capabilities, monitoring performance metrics, overseeing day-to-day operations, and ensuring the successful execution of departmental priorities.
Responsibilities:
- Leads and manages a team responsible for Health & Welfare reconciliation activities, ensuring accuracy, effective controls, and timely resolution of discrepancies while supporting the execution of departmental priorities.
- Establishes team goals, priorities, and performance expectations aligned with departmental and organizational objectives.
- Builds and maintains collaborative relationships with internal business partners, external vendors, consultants, and key stakeholders.
- Oversees day-to-day operational activities to ensure quality, accuracy, timeliness, and compliance with established standards and service expectations.
- Identifies opportunities to improve processes, systems, workflows, controls, and service delivery models through continuous improvement initiatives.
- Supports planning, execution, testing, implementation, and ongoing management of departmental projects and enterprise initiatives.
- Monitors operational and service metrics, analyzes trends, identifies risks, and develops action plans to improve performance and outcomes.
- Ensures appropriate controls, documentation, and procedures are maintained to support operational excellence and risk mitigation.
- Participates in vendor management activities, including service reviews, issue resolution, implementation support, and operational oversight.
- Develops policies, procedures, training materials, and operational documentation to support assigned functions.
- Provides subject matter expertise and consultation to leadership, internal partners, and project teams.
- Evaluates the impact of new business requirements, organizational changes, and regulatory developments on assigned areas and recommends appropriate actions.
- Supports client and employee satisfaction through effective issue resolution, communication, and service delivery.
- Leads change management efforts related to new initiatives, systems, processes, and organizational priorities.
- Represents the department in cross-functional meetings, projects, and strategic initiatives.
- Hires, develops, coaches, and manages team members to achieve performance expectations and business objectives.
- Creates a culture of accountability, collaboration, continuous improvement, and customer focus.
- Conducts performance management activities, including goal setting, coaching, development planning, and performance evaluations.
- Supports succession planning and workforce development initiatives.
- Encourages employee engagement and promotes a positive team environment.
- Manages workload distribution and resource planning to achieve departmental objectives.
Qualifications
- Bachelor's Degree in Business Administration is required. MBA is preferred.
- Seven or more years of experience in Health & Welfare benefits administration, operations, compliance, communications, leave administration, project management, product management, reconciliation, or related business functions.
- Three or more years of supervisory or leadership experience required.
- Experience leading cross-functional projects and initiatives preferred.
- Knowledge of the Professional Employer Organization industry preferred.
- Experience with healthcare reform is required.
Travel: Up to 5%
