Royal Caribbean Group

Manager, Health Services

Royal Caribbean Group • $100K — $120K *
Miami, FL 33186In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Medical degree (MD, DO, MBBS, or equivalent) from an accredited institution.
  • Current, unrestricted medical license in at least one jurisdiction.
  • 5 years of post-training independent clinical practice in an acute-care field.
  • Strong clinical judgment in a variety of acute and general presentations.
  • Excellent English communication skills, both written and verbal.
  • Willingness to participate in 24/7 on-call schedule and travel internationally.

Responsibilities

  • Serve as shoreside contact for medical operations on assigned vessels.
  • Support daily medical operations, including resource coordination and care continuity.
  • Provide telemedicine decision support for shipboard medical emergencies.
  • Review surgical and disembarkation requests for appropriateness and compliance.
  • Conduct performance reviews and quality assurance for shipboard doctors.

Benefits

  • Opportunity for structured mentorship from senior medical managers.
  • Potential for career progression into fleet medical governance roles.
  • Regular travel to diverse locations, including international vessels.
  • Engagement in an innovative cruise industry with an emphasis on healthcare delivery.
  • Dynamic work environment with a blend of clinical responsibilities and administrative oversight.
Full Job Description
The Royal Caribbean Group's Health Team has an exciting career opportunity for a full time Manager, Health Services reporting to the AVP, Health Services.

This position is onsite and based in Miami, Florida.

This position is also not eligible for work authorization sponsorship.

Position Summary:

The Manager, Health Services is a shoreside clinical leader responsible for supporting the safe, high-quality, and ethical delivery of medical care across the fleet. This is an entry-level role designed for a licensed physician transitioning from direct clinical practice into shoreside medical operations. The Manager, Health Services serves as a real-time clinical decision-support resource for shipboard medical teams, provides oversight of clinical quality and case management, participates in the company's 24/7 emergency medical support helpline response function, and travels to vessels to conduct medical training, audits, and other tasks as delegated.

Consistent with fleet medical governance, this position provides guidance, advice, and clinical decision-support to shipboard medical teams but does not make direct patient-care or treatment decisions. The final decision on the treatment of any patient, including the need to evacuate a patient, rests with the ship's treating doctor(s). The role combines clinical judgment, operational coordination, and stakeholder collaboration. The successful candidate will grow into progressively greater responsibility for fleet medical governance while receiving structured mentorship from senior medical managers and executive leadership.

Essential Duties and Responsibilities:

Shoreside Ship Management

  • Serve as a shoreside point of contact for assigned vessels on medical operational matters, coordinating between shipboard medical teams and shoreside departments.
  • Support day-to-day medical operations of the fleet, including resource coordination, medical supply and equipment escalation, staffing coverage issues, and continuity of care across ports.
  • Track open medical cases and follow-ups to resolution, ensuring appropriate documentation and handover.
  • Liaise with operational, port agent, security, and guest/crew services teams to resolve medical logistics (e.g., specialist coordination, ambulance staging, port medical facility arrangements, care team handover, crew medical team handover).


24/7 Emergency Response Helpline (On-Call Responder)
  • Participate in the rotational on-call roster as a first-line clinical responder on the company's 24/7 medical emergency response helpline.
  • Provide real-time telephonic and telemedicine clinical decision support to shipboard physicians and nurses for medical emergencies, complex cases, and time-critical decisions.
  • Advise on emergency escalations, including medical diversions, medical evacuations (MEDEVAC), and shoreside referrals, in coordination with operations, security, and third-party evacuation/assistance providers, recognizing that the final evacuation and treatment decision rests with the ship's doctor.
  • Document all calls, clinical advice given, and decisions accurately and promptly in the designated case-management system.
  • Escalate to senior leadership per established protocols and when a case exceeds the scope of the on-call role.


Surgical Package Review
  • Review shoreside requests for surgical or procedural interventions ("surgical packages") for clinical appropriateness, safety, capability of the provider, and alignment with company clinical protocols.
  • Review and provide recommendations to approve, defer, or decline requests, ensuring documentation and explanation of the need for the requested procedure.
  • Assess risk/benefits of procedure recommended.
  • Request second medical opinions to ensure crew members can make an informed decision on high-risk elective procedures.
  • For emergency or time sensitive procedures, liaise with crew medical to review supporting documentation without delaying care.


Crew Shoreside Disembarkation (Medical Sign-Off) Review
  • Review medical disembarkation requests for crew members, assessing fitness-to-work / fitness-to-remain-onboard, clinical justification, and destination-of-care considerations.
  • Ensure disembarkation decisions comply with company policy, flag-state and maritime medical standards (e.g., seafarer fitness frameworks), and applicable regulations.
  • Maintain accurate records supporting each disembarkation decision.


Clinical Review of Shipboard Doctors' Performance
  • Conduct structured clinical case reviews and quality assurance of care delivered by shipboard physicians, as per Key Performance Indicators (and, where relevant, nurses/paramedics).
  • Identify clinical practice trends, learning opportunities, and deviations from protocol; provide constructive feedback and coaching.
  • Contribute to competency assessment, credentialing support, onboarding review, and continuing professional development recommendations for shipboard clinicians.
  • Escalate significant clinical concerns to senior medical leadership and support any resulting performance-improvement processes.


Performance and Ethical Investigations (in Partnership with HR)
  • Participate in and, over time, help lead investigations into medical-ethics, professional-conduct, and clinical-complaint matters involving medical staff, in close partnership with Human Resources.
  • Gather and review clinical records and relevant evidence objectively, apply medical-ethics principles and company standards, and contribute factual clinical findings.
  • Maintain strict confidentiality, impartiality, and appropriate documentation throughout investigations.
  • Support the development of remediation, corrective action, or process-improvement recommendations for clinical staff performance.
  • Participate in peer review committee to assess clinical practice and performance of clinicians.


Vessel Visits & Medical Audits
  • Travel to vessels to conduct scheduled and ad hoc medical audits covering clinical practice, documentation, medical facility readiness, equipment and pharmacy stock, controlled-substance handling, infection prevention and control, and regulatory compliance, as per Key Performance Indicators.
  • Assess shipboard medical operations against company protocols and applicable maritime/health regulations, and produce clear written audit reports with findings and corrective-action recommendations.
  • Build effective working relationships with shipboard medical teams and command; provide on-site coaching and support during visits.
  • Follow up on corrective actions to closure.


Public Health & Infectious Disease Support
  • Provide medical consultation and guidance, together with the shoreside Public Health team, to shipboard medical teams on onboard crew infectious-disease cases and outbreaks (e.g., chickenpox, measles, tuberculosis).
  • Support and facilitate shipboard infectious-disease vaccination programs, including influenza and SARS-CoV-2, as needed.
  • Support outbreak preparedness and response in coordination with shoreside Public Health, including deployment to ships during illness outbreaks where required.


Crew Health & Case Management
  • Review pre-employment / re-employment physicals of new and returning crew, as needed.
  • Support crew wellness programs.
  • Support the Crew Medical and Risk Management teams to ensure effective review and management of medical cases.


External Liaison & Fleet Support
  • Support liaison with health authorities and engagement with other government officials, as needed, to support the company's operations (with senior medical leadership retaining primary responsibility for these relationships).
  • Travel with public health authorities for ship inspections, as needed.
  • Assist with the recruitment of shipboard doctors and nurses.
  • Assess the capabilities of, and help establish relationships with, medical facilities in relevant ports.


Other Related Duties
  • Contribute to the development and revision of clinical protocols, policies, and guidelines.
  • Support outbreak / public-health response, incident reviews, and continuous-improvement initiatives.
  • Participate in projects, meetings, and other duties as assigned by medical leadership commensurate with the role.

Qualifications / SkillsRequired

  • Medical degree (MD, DO, MBBS, or international equivalent) from an accredited institution.
  • Current, unrestricted license to practice medicine in at least one recognized jurisdiction.
  • Completion of postgraduate/residency training; 5 years of post-training independent clinical practice (emergency medicine, internal/family medicine, critical care, general practice, or a related acute-care field).
  • Sound clinical judgment across a broad range of acute and general presentations.
  • Strong written and verbal communication in English.
  • Ability and willingness to participate in a rotating 24/7 on-call schedule, including nights, weekends, and holidays.
  • Ability and willingness to travel internationally and to spend time onboard vessels at sea.
  • Valid passport and eligibility to obtain required visas, seafarer documentation, and medical/vaccination clearances.


Preferred

  • Board certification/eligibility in emergency medicine, internal medicine, family medicine, or a related specialty.
  • Experience in maritime, cruise, offshore, expedition, military, aviation, or other remote/austere-medicine settings.
  • Familiarity with telemedicine and remote clinical decision support.
  • Knowledge of maritime medical standards and seafarer fitness frameworks (e.g., ILO/IMO MLC, STCW medical fitness, flag-state requirements).
  • Exposure to clinical governance, quality assurance, audit, or medical administration.
  • Additional language skills.


Other Competencies
  • Clinical decision-making under pressure - calm, structured judgment in time-critical and resource-limited situations.
  • Communication & collaboration - clear, professional interaction with clinicians, non-clinical operations staff, HR, and external partners.
  • Integrity & ethics - impartiality, confidentiality, and sound professional judgment, especially in investigations and performance reviews.
  • Organization & documentation - accurate, timely record-keeping and case tracking.
  • Adaptability - comfort with shifting priorities, time zones, and an around-the-clock operational environment.
  • Coaching mindset - constructive, development-oriented feedback to shipboard teams.


On-Call & Availability
  • Participation in a rotating 24/7 emergency response roster is a core requirement of this position.
  • On-call responders must be reachable and able to respond within a defined timeframe, with reliable phone and internet connectivity and a suitable environment for confidential clinical discussions.
  • On-call periods include nights, weekends, and public holidays on a shared, equitable rotation with other medical managers.


Travel & Physical Requirements
  • Approximately 15-30% travel, domestic and international, including embarkation on vessels while at sea.
  • Ability to board and move about vessels, including stairs, tenders, and gangways, and to tolerate travel by air and sea.
  • Standard office environment when shoreside; some work performed remotely during on-call periods.
  • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the role.


Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

About Royal Caribbean Group

Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world. The company provides celebrity cruises and silversea cruises. Royal Caribbean Group was established in 1968 in Miami, Florida.

Royal Caribbean Group Careers

There has never been a more exciting time to explore job opportunities with Royal Caribbean Group, a leader in the global cruise industry known for innovation and excellence.

Work You’ll Do

Join Royal Caribbean Group's dynamic team to help redefine the travel experience for millions of guests worldwide. The company's commitment to growth and leadership in the cruise industry offers a unique platform for professionals to advance their careers. Transform the future of travel with Royal Caribbean Group, where diversity, innovation, and a passion for service converge to create extraordinary vacation experiences. Lead in a market where skills in technology, customer service, and operational excellence are prized. Royal Caribbean Group stands at the forefront of the travel industry, offering team members unparalleled opportunities for career advancement. Work alongside a global team of professionals dedicated to pioneering new paths in the cruise sector. Royal Caribbean Group fosters a culture of innovation and leadership, making it an ideal workplace for those aiming to make a significant impact.

Royal Caribbean Group Professional Pathways

The team is actively building a robust professional network, inviting individuals to master their career journey in the vibrant world of cruise travel.

Do Innovative Work

Engage with a diverse team at Royal Caribbean Group—professionals dedicated to reshaping the future of travel through continuous innovation and a deep understanding of the global travel market.

Drive Innovation and Leadership

Deliver targeted solutions and exceptional guest experiences by leveraging deep industry knowledge and a commitment to innovation that’s second to none.

Be Part of a Great Team

Join a workforce that thrives on collaboration and diversity. Royal Caribbean Group offers a variety of job opportunities that harness the capabilities of its expansive global network.

Future-proof Your Career

Royal Caribbean Group provides a wealth of opportunities for personal and professional development, supported by comprehensive training programs and a commitment to promoting from within.

Explore

Discover how Royal Caribbean Group is leading the way in employee satisfaction and guest service, setting new standards in the cruise industry.

The Royal Caribbean Group Advantage

With a focus on diversity, leadership, and professional growth, Royal Caribbean Group helps team members navigate their careers in an ever-evolving industry. The company's global scale and commitment to innovation offer unmatched opportunities for career advancement.

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Search open positions that match your skills and interests. Royal Caribbean Group looks for passionate, curious, creative, and solution-driven team players. SEARCH ROYAL CARIBBEAN JOBS

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Learn more about Royal Caribbean Group
Size
10,001 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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