Qualifications
Responsibilities
Benefits
Manager, Global Supply Chain/Logistics
Location: Rochester, NY (with flex) or remote
The role leads the Supply Chain Management/ Logistics, and Site Technical Support Teams, ensuring reliable global logistics operations, effective technical support for cardiac equipment, regulatory compliance, and continuous process improvement. Through this work, the position supports employees, clinical sites, clients, sponsors, and overall business performance.
The Manager, Global Supply Chain manages team operations and staff activities across Supply Chain Management/Logistics, and Site Technical Support. They organize and monitor the efficient delivery of shipments to clinical sites by maintaining close coordination with vendors, staff, sponsors, and courier services. They monitor shipment alerts and notifications, coordinate remedial action when issues arise, and help ensure that shipments reach their intended destinations on time. They also ensure that processes are completed within agreed turnaround times and in accordance with documented procedures.
The position establishes and maintains effective courier support for ICON, taking into account service performance and pricing. They oversee inbound and outbound shipment tracking and provide ICON staff and clients with updates in accordance with global procedures. They also oversee the preparation of detailed customs and pro forma invoices, monitor monthly courier invoices, and ensure that international shipping and receiving activities comply with applicable industry requirements, international regulations, and established procedures.
The Manager, Global Supply Chain maintains performance metrics across the department and makes timely recommendations to senior management when requirements are not met. They identify and implement ideas that improve global operational performance, streamline processes, add value to the business, and support client needs. As a manager, they foster a culture of continuous process improvement and encourage team members to contribute to practical and sustainable operational enhancements.
The position provides technical support related to cardiac equipment, including configuration requirements and site-level technical support activities. They represent the department during sponsor audits and visits and support the Global Business Development and Project Management teams in addressing logistics and Site Technical Support matters. They also maintain responsibility for the logistics component of the Business Contingency Plan and perform other duties assigned by senior management.
The position requires knowledge of global logistics, import and export documentation, relevant shipping processes, and cardiac equipment support. Travel may be required for up to approximately 20% of the role. As a member of staff, they are expected to recognize, exemplify, and uphold ICON’s values, including its commitment to People, Clients, and Performance.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Salary Range
$100,472.00 - 125,590.00
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