General Description:
The Manager, Global Supply Chain Capabilitiesis responsible forthe day-to-day operational management and support of key supply chain systems and processes across the Global Commercial Supply Chain organization located in United States (remotely). This role serves as a primary operational point of contact for SAP order management,logisticsand distribution, SAP Transportation, product serialization, and related supply chain applications.
The position requires a strong supply chain process knowledge with hands on experience in SAP systemproficiency. The individual will manage the operational support workload across SAP subcontracting order management, inbound and outboundlogistics, transportation management, product serialization, and integration points with SAP Quality Management and Finance/Accounting. Production planning knowledge is preferred.
This role owns the operational backbone of the team by managing day-to-day system support, ensuring consistent service delivery,maintainingprocess continuity, and drivingtimelyresolution of operational issues. The scope encompasses the full cycle of operational demand, from ticket intake and triage through resolution and communication, across both Commercial and Clinical Supply Chain functions.
The ideal candidate mustpossessa strong understanding of Commercial and Clinical Supply Chain end-to-end processes, including supply execution,logisticsmanagement, distribution operations, and system-enabled business process support. The ability to execute independently in a fast-paced, ticket-driven environment isrequired. Prior experience in the pharmaceutical industry, includingGxPcompliance requirements, is a must.
Essential Functions of the Job:
- Serve as the primary owner of day-to-day operational support for SAP order management,logisticsand distribution, transportation management, product serialization, and related supply chain applications, including ticket intake, triage, prioritization, resolution, and stakeholder communication.
- Provide operational support for SAP-enabled supply chain processes, including order management, subcontracting order management, inbound and outboundlogistics, inventory movements, transportation activities, and integration points with Quality Management and Finance/Accounting.
- Monitorand supportlogisticsand distribution processes to ensuretimelyissue resolution, process continuity, andaccurateexecution across Commercial and Clinical Supply Chain operations.
- Track, prioritize, and report on operational workload, including ticket volumes, aging items, resolution times, completion rates, recurring issues, and service-level trends to support team capacity planning and continuous improvement initiatives.
- Collaborate with GTS, Finance, Manufacturing, Quality, Commercial Operations, Clinical Supply Chain, and external partners to resolve cross-functional data issues, system discrepancies, process exceptions, and integration gaps.
- Maintainand update standard operating procedures, work instructions, process maps, training materials, and system documentation for all supported processes, tools, and operational workflows.
- Participatein testing, validation, and deployment-readiness activities for system updates, patches, enhancements, configuration changes, and new feature deployments across SAP, serialization, transportation, and related supply chain applications.
- Support ad hoc operational reporting, root-cause analysis, and business insights requested by team leadership to inform issue resolution, process optimization, and strategic decision-making.
- Identifyrecurring support issues, process gaps, data-quality concerns, and manual workarounds, and recommend improvements to strengthen operational efficiency, compliance, and user experience.
- Provide guidance and support to super users and end users, including issue resolution, process clarification, training support, and knowledge sharing across Commercial and Clinical Supply Chain teams.
Other Qualifications:
- Working knowledge of supply chain execution and planning processes, including order management, supply planning, inventory management, transportation & logistics management.
- Familiarity with both Commercial Supply Chain and Clinical Supply Chain business processes and operational requirements.
- Strong analytical and problem-solving skills with attention to detail and the ability to manage multiple concurrent tasks in a ticket-driven workflow.
- Knowledge ofGxPsystems, validation requirements, data integrity expectations, and regulatory compliance requirements within pharmaceutical operations.
- Strong verbal and written communication skills; ability to work effectively across global and cross-functional teams.
- Experience supporting system enhancements, user acceptance testing, change control, validation documentation, or release deployment activities preferred.
Computer Skills:
- Hands-on experience with SAP ERP platforms (S/4HANA preferred), SAP Transportation, product serialization applications,logisticsexecution tools, and other supply chain systems in an operational or support capacity.
Education Required:
- Bachelors degree and 5+ years progressive experience in Supply Chain Operations, Logistics, Planning Support, Supply Chain Systems, or related capabilities within the biotechnology/pharmaceutical industry.
- Masters degree and 4+ years of relative experience preferred
Global Competencies
When we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.
- Fosters Teamwork
- Provides and Solicits Honest and Actionable Feedback
- Self-Awareness
- Acts Inclusively
- Demonstrates Initiative
- Entrepreneurial Mindset
- Continuous Learning
- Embraces Change
- Results-Oriented
- Analytical Thinking/Data Analysis
- Financial Excellence
- Communicates with Clarity
Salary Range: $114,600.00 - $154,600.00 annually
BeOne is committed to fair and equitable compensation practices. Actual compensation packages are determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location. Packages may vary by location due to differences in the cost of labor. The recruiter can share more about the specific salary range for a preferred location during the hiring process. Please note that the listed range reflects the base salary or hourly range only. Non-Commercial roles are eligible to participate in the annual bonus plan, and Commercial roles are eligible to participate in an incentive compensation plan. All Company employees have the opportunity to own shares of BeOne Medicines Ltd. stock because all employees are eligible for discretionary equity awards and to voluntarily participate in the Employee Stock Purchase Plan. The Company has a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness.
