Manager, Global HR Shared Services, NAM

Job Description

Job Title: Manager, Global HR Shared Services, NAM

Locations: Windsor, CT; Jacksonville, FL; Kansas City, MO – Hybrid (2 days preferred in the office per week, 6 days per month minimum)

 

About the Role

Lead and manage Global HR Shared Services and HR Operations for NAM region, ensuring the delivery of efficient, standardized, scalable and employee-focused HR services across multiple Business Units and locations. Drive operational excellence, process improvement, digital transformation, and continuous improvement while ensuring alignment with global HR strategy and business objectives.

 

How You Will Make an Impact

HR Shared Services Management: Oversee day-to-day HR service delivery, ensuring consistent, timely, and high-quality support across regions and business units.

HR Operations: Manage end-to-end employee lifecycle processes, including onboarding, offboarding, employee data management, HR administration, employee changes, and documentation.

Service Delivery & Governance: Establish and monitor SLAs, KPIs, operational dashboards, service quality, and compliance with HR policies and procedures.

Process Improvement: Standardize and optimize HR processes, reduce manual work, improve efficiency, and implement best practices across global operations.

HR Technology & Automation: Drive effective use of HRIS platforms, case management tools, employee self-service, workflow automation, and digital HR solutions.

Stakeholder Management: Partner with HR Business Partners, Talent Acquisition, Payroll, IT, Finance and Legal to resolve issues and improve service delivery.

People Leadership: Lead, coach, and develop the HR Operations team, ensuring productivity, accountability, and continuous capability development.

Risk & Compliance: Ensure HR processes adhere to applicable employment regulations, data privacy requirements, internal controls, and audit standards.

 

Key Performance Indicators

·       Achievement of HR service delivery SLAs and KPIs.

·       Compliance with policies, controls, and audit requirements.

·       Increased automation and self-service adoption.

·       HR transaction accuracy and data quality.

·       Reduction in errors, backlogs, and turnaround times.

·       Improved productivity and cost efficiency.

·       Employee and manager satisfaction.

·       Team performance and successful process improvement initiatives

 

Required Experience

·       Bachelor's/Masters degree in Human Resources, Business Administration, or a related field.

·       Typically10-12 years of relevant HR Operations or Shared Services experience, including people management.

·       Experience managing multi-country HR operations.

·       Knowledge of HRIS platform - Workday

·       Strong understanding of HR processes, service delivery, process improvement, compliance, and stakeholder management

 

Join SS&C, where innovation meets global opportunities. Click here to apply.

 

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SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.

 

 

Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location. Connecticut: The expected base salary for the position is between $85,000 USD to $95,000 USD. In addition, employees in this role may be eligible for consideration on an annual basis for a discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company’s discretion.

Applications will be accepted on an ongoing basis until the position is filled.